Physician Practice EMR Support Specialist

About the role

Responsible for successful deployment of EMR services to community pediatric practices and facilitating strong, productive relationships between CMC and those physician practices. Under general supervision, organizes and conducts moderately complex training programs and provide end user support for the EMR implementation to community pediatric practices.

Responsibilities

• Works directly with community physician practices on EMR training and implementation support.
• Provide user demonstrations.
• Participates in evaluating physician practices, conducting current state assessments, requirements gathering and definition, future state design and application build activities.
• Supports the analysis, planning, design, development and build of EMR systems, provide application / system testing, documentation of system procedures, provides training, provides go-live support, and serves as primary point of contact for on-going implementation support and troubleshooting.
• Bridges the procedural and workflow routines into hands-on instruction and support.
• Develops instructional materials and conducts training assessments and assess efficacy of program.
• Supports the analysis, planning, design, development and build of EMR systems, provide application / system testing, documentation of system procedures, provides training, provides go-live support, and serves as primary point of contact for on-going implementation support and troubleshooting.
• Bridges the procedural and workflow routines into hands-on instruction and support.
• Responds to training and support calls / issues.
• Maintain and troubleshoot software and hardware patches, service packs, and version upgrades with customers and IT department.
• Provides on-going support.
• Develop and maintain documentation for system training procedures.
• Work closely with IT resources and coordinate with IT resources during upgrades, application/system patches to support training.
• Monitor industry changes and system updates to revise training programs and incorporate changes.

Requirements

At least 3 years of clinical systems training and/or user support experience required.

Qualifications

• Four-year Bachelor's degree or equivalent experience.
• Bachelor's degree in Information Technology, Education or related field or equivalent experience required.

Skills

Strong written and oral communication skills required.

Benefits

This is meant to encourage individuals to stay “current” in their defined discipline and continue their professional development.

Pay

Employee portion of medical plan premiums are covered after 3 years.

Schedule

Paid Parental Leave (up to 12 weeks), Caregiver Leave, Adoption and surrogacy reimbursement.