Physician Appointment Scheduler

GENERAL SUMMARY OF DUTIES

• Create and modify patient appointment and sing schedules.
• Verifies necessary information and records in the medical record.
• Books, coordinates and reschedules patient appointments using Intergy EHR.
• Answers questions regarding patient appointments and sing.
• Updates profile on patients.
• Attends meetings as required.
• Cross trains in scheduling and check-out.

ESSENTIAL FUNCTIONS

• Verifies necessary information and records in the medical record.
• Books, coordinates and reschedules patient appointments using Intergy EHR.
• Answers questions regarding patient appointments and sing.
• Updates profile on patients.
• Attends meetings as required.
• Cross trains in scheduling and check-out.

EDUCATION

• High School Diploma or equivalent.

EXPERIENCE

• Minimum one year experience in a health care setting.
• Knowledge of medical terminology is desirable.
• Intergy experience is desirable.

SKILLS

• Skill in operating a computer and copy machine.
• Skill in screening and directing calls in a pleasant and expeditious manner.
• Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison.

ABILITIES

• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability to respond to stressful/emergency situations in a calm and effective manner.

ENVIRONMENTAL / WORKING CONDITIONS

• Work is performed in an office environment.
• Involves frequent telephone contact with patients.
• Work may be stressful at times.
• Interaction with others is constant and interruptive.
• Some exposure to communicable diseases.

PHYSICAL/MENTAL DEMANDS

• Work requires hand dexterity for telephone and office machine operation, stooping and bending to files and supplies, sitting for extended periods of time.
• Manual dexterity for using a calculator and computer keyboard.
• Occasional stress from dealing with upset patients and/or emergency situations.