Physical Therapy Front Office Representative

Responsibilities

• Provide supervision of rehabilitation front office staff to assure efficient and accurate workflow
• Establish and maintain staff schedules and hiring of staff
• Communicate any changes or unresolved problems to the Rehabilitation Director and regularly update the Director on the status of the Rehab Front office
• Communicate with rehabilitation staff, therapists, and physicians as needed to clarify referral requests and scheduling needs
• Train rehabilitation front office staff and clinic staff who are needed to cross train
• Schedule outside therapy referrals
• Assist Rehabilitation Director in special projects
• Answer incoming Rehabilitation Department phone calls and check faxes
• Work with the Referral Coordinator in scheduling and coordinating post‑op appointments
• Manage patient cancellations per department protocol
• Make Workers Compensation patient charts, complete 1010 forms, obtain necessary authorizations, and set therapy schedule
• Maintain records of authorized visits status and therapy authorization dates and set progress notes due in schedule
• Obtain authorization and payments for Attorney and employer‑pay patients
• Communicate with attorneys, nurse case managers, and adjustors regarding patient status and medical records
• Set up new provider schedules in TheraOffice and make schedule changes as directed for therapist vacation/time off
• Participate in administrative meetings
• Assist in maintaining goals for quality patient care, patient satisfaction, and treatment compliance through service to patient needs and request in the capacity of the position
• Assist Rehab billing department as needed
• Maintain patient confidentiality
• The job holder must demonstrate current competencies for the job position

Requirements

• High school diploma or GED required
• Bachelor’s degree preferred
• 3 to 5 years of experience in out‑patient rehabilitation preferred
• Knowledge of computer systems and EMR software
• Knowledge of phone systems
• Knowledge of rehabilitation terminology and insurance/payor rules and regulations
• Knowledge of referral processes and patient eligibility
• Skill in effectively communicating with patients and staff and managing personnel
• Skill in using a computer system/EMR
• Skill in accurate documentation of work
• Ability to establish/maintain effective working relationships with patients, providers, and staff
• Ability to communicate clearly in verbal and written form
• Ability to be a resource to patients and staff
• Requires sitting and standing associated with a normal office environment
• Some bending and stretching required
• Manual dexterity using a calculator and computer keyboard
• Ability to lift 25 lbs
• Demands of occasional kneeling, squatting, and overhead lifting