Front Office Representative- Physical Therapy- Full- Time

About the role

The Center for Orthopedic Research and Education seeks a Patient Registration Specialist to join our team. We are dedicated to providing the best orthopedic care and have been recognized as one of the top practices in Arizona.

Responsibilities

• Promptly greets and acknowledges patients.
• Informs Medical Assistants and Providers of the patient’s arrival.
• Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient's account.
• Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly.
• Ensures all required authorizations and/or referrals are attached to the appointment for that DOS.
• Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Evaluates patient financial status and establishes payment plans based upon authority levels.
• Responsible for accurately completing and interpreting insurance verification and benefits.
• Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Schedules follow-up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral, and sends the request to PCP.
• Maintains general knowledge of insurance plans accepted by HOPCo.
• Communicates with the patients in the lobby if the physician or provider is running behind schedule.
• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batch.
• Maintains strictest patient confidentiality.
• Maintains a clean and organized front office workspace.
• Follows established Front Office SOP’s.

Requirements

• Minimum of one – two years of patient registration experience in a medical office or healthcare setting.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• HSD/GED Preferred: Bilingual (English/Spanish) strongly preferred.
• Previous experience in collecting money is preferred.

Qualifications

• Preferred: Bilingual (English/Spanish).

Skills

• Knowledge of insurance rules and regulations.
• Medical terminology.
• Computer scheduling systems.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.