Physical Therapist Center Therapy Director

Responsibilities

• Spending 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
• Managing key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes and holding therapists accountable
• Consistently demonstrating all components of the Physical Therapy Guidebook and the Perfect PT visit
• Ensuring clinical workflows to optimize patient capture, processing of referrals and scheduling
• Executing therapy plan for each patient with a focus on early intervention and same day evaluation
• Creating a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety
• Masters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders
• Ensuring compliance with individual State Practice Act/Rules and Regulations/WC Regulations
• Driving patient and client experience and satisfaction metrics
• Actively participating in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensuring the ongoing development and growth of the center’s business
• Maintaining and cultivating relationships with center clients and payers while responding to requests within 24 hours
• Working with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
• Promoting, cultivating, and exemplifying Orange Book values for all center colleagues
• Developing colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center
• Fostering an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition
• Leading and promoting collaboration within CLT and across disciplines to achieve clinical and business outcomes
• Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan
• Promoting center initiatives and work flows that are consistent with those in other centers
• Possesses financial awareness and provides input to center budget and key business metrics

Qualifications

• Bachelor’s of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university
• Must meet licensure requirements of jurisdiction
• Customarily at least two years of demonstrated clinical experience
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated outstanding clinical knowledge of physical/occupational therapy services
• Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine
• Demonstrated outstanding interest in the leadership of therapy staff
• Demonstrated leadership qualities and administrative abilities to the job responsibilities as described
• Demonstrated excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees