Physical Therapist Center Therapy Director

Bonus Potential

• $10,000 Bonus

About the role

Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As the Center Therapy Director, your responsibilities include supervisory duties and providing rehabilitative services for disabled, injured, and diseased patients within the center.

Responsibilities

• Spend 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
• Manage key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes and hold therapists accountable
• Consistently demonstrate all components of the Physical Therapy Guidebook and the Perfect PT visit
• Manage clinical outcomes and address outlier cases with staff therapists
• Ensure clinical workflows to optimize patient capture, processing of referrals and scheduling
• Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety
• Work with DTO to identify clinical improvement opportunities
• Foster relationships with employers, referral sources and payer groups through routine communications and engagement opportunities
• Masters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders
• Ensure compliance with individual State Practice Act/Rules and Regulations/WC Regulations
• Drive patient and client experience and satisfaction metrics
• Actively participate in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center’s business
• Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
• Work with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
• Promote, cultivate, and exemplify Orange Book values for all center colleagues
• Develop colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center
• Foster an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition
• Lead and promote collaboration within CLT and across disciplines to achieve clinical and business outcomes
• Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan
• Promote center initiatives and work flows that are consistent with those in other centers
• Possesses financial awareness and provides input to center budget and key business metrics

Qualifications

• Bachelor's of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university
• Must meet licensure requirements of jurisdiction
• Customarily at least two years of demonstrated clinical experience
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated outstanding clinical knowledge of physical/occupational therapy services
• Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine
• Demonstrated outstanding interest in the leadership of therapy staff
• Demonstrated leadership qualities and administrative abilities to the job responsibilities as described
• Demonstrated excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees