Physical Security Technician

About the role

GreatAmerica Financial Services is seeking a Physical Security Technician to join our Enterprise Security Team. This role is critical to ensuring the safety of team members and guests, the protection of corporate assets, and the resilience of workplace operations across all facilities.

Responsibilities

• Access Control & Surveillance
• Administer and monitor physical security systems, ensuring health and stability.
• Conduct periodic reviews of privileged access and ensure appropriate asset owners approve all authorized access.
• Provision, modify, and de-provision physical access for team members, contractors, and sponsored IDs based on role and principles of least privilege.
• Conduct assessments and gap analysis of surveillance and access control systems against best practices and standards.
• Implement security improvements aligned with industry standards and regulatory frameworks.
• Coordinate with security integrators and IT teams on new system installations, upgrades, proactive and remedial maintenance, and component replacements.
• Identify opportunities and implement solutions for automation and self-service within physical security capabilities to reduce manual effort through secure solutions.
• Events and Investigations
• Maintain awareness of security events and incidents, ensuring timely response, escalation, documentation, and resolution.
• Analyze logs and respond to alerts and alarms in support of workplace safety and security in all GreatAmerica facilities.
• Respond to physical security incidents both during and outside of business hours.
• Conduct confidential physical security investigations at the request of Human Resources and Legal – e.g., theft, vandalism, workplace violence, suspicious activity, and policy violations.
• Preserve evidence, review video footage, and document findings in accordance with legal, HR, and regulatory requirements.
• Cook with local law enforcement and emergency responders as needed.
• Miscellaneous
• Document system configurations, standard operating procedures, and troubleshooting processes.
• Support the development of physical security policies and standards.
• Work closely with security desk staff to ensure guards have the knowledge and resources needed to effectively welcome guests and safeguard corporate assets.
• Manage parking for GreatAmerica buildings.
• Lead Safety Team, including training and procedures.
• Plan and execute fire and severe weather drills and Safety Team exercises.
• Manage safety equipment: first aid kits, AEDs, bleed kits, and personal protective equipment.
• Support and backup Facilities Team as needed.

Requirements

• Minimum 2 - 3 years' experience serving customers and independent problem solving.
• Experience administering access control and surveillance systems preferred.
• Demonstrated experience administering access control systems, surveillance platforms, or related physical security technologies preferred.
• Experience supporting investigations, incident response, or emergency management activities.
• Experience operating in a regulated environment (financial services, banking, healthcare, or similar) preferred.
• Proven ability to work independently, manage competing priorities, and make sound decisions in time-sensitive situations.

Skills and Abilities

• Working knowledge of physical access control systems, video surveillance platforms, alarm monitoring, and security event logging.
• Understanding of role-based access, least-privilege principles, and access governance.
• Ability to assess physical security controls and identify gaps, risks, and improvement opportunities.
• Ability to document procedures, investigations, and system configurations accurately and thoroughly.
• Familiarity with safety, emergency preparedness, and workplace security best practices.
• Strong investigative and analytical skills, including reviewing logs, video footage, and access records.
• Sound judgment and discretion when handling sensitive or confidential matters.
• Clear and professional verbal and written communication skills.
• Able to communicate effectively with employees, leadership, vendors, security staff, and external responders.
• Able to explain security requirements and procedures in a practical, customer-focused manner.
• Able to respond calmly and effectively during emergencies or security incidents, including outside normal business hours.
• Able to manage multiple tasks while maintaining attention to detail and accuracy.
• Able to work collaboratively across teams while maintaining independence and accountability.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Ability to quickly learn and use security, facilities, and incident management systems.

Competencies

• Honesty/Integrity
• Customer Oriented
• Accountability
• Tenacious
• Communication Skills (Oral & Written)
• Adaptability
• Problem Solver
• Friendly
• Helpful

Financial Benefits

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off
• Health, Wellbeing, and Family Planning Benefits
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave
• Education and Career Planning Benefits
• Tuition Assistance
• Networking Opportunities
• Ledership Development Opportunities
• Perks
• Paid Parking
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!