Physical Security Specialist
Cobalt AI · Provo, UT · 1 wk ago
On-siteCustomer Service$16.5/hrFull-time
Responsibilities
- Maintain remote site monitoring of autonomous indoor security robots performing live patrols.
- Oversee alarms, door activity, and camera feeds linked to access control systems.
- Track system performance and escalate operational issues as necessary.
- Review and tag security events (audio, video, ACS) using internal tools.
- Audit incidents and follow clear escalation protocols based on site-specific guidelines.
- Communicate with clients through various means such as robot, phone, or text during live events or interventions.
- Act as the initial point of contact for clients during live events or interventions.
- Log detailed reports and relay information to Engineering or Support as needed.
Qualifications
- Strong communication and critical thinking skills.
- Calm and focused decision-making abilities under pressure.
- A reliable and team-oriented attitude.
- Experience in security, dispatch, monitoring, or customer service is beneficial.
- A high level of attention to detail and proficiency with on-screen tools and procedures.
Benefits
- Health/vision/dental coverage.
- Life insurance.
- 401(k) retirement plan.
- Vacation/sick leave.
Pay
$16.50 per hour, with an overnight shift stipend.