Physical Security Program Manager

About the role

US – Seattle only: This position is open to candidates in the Seattle area. You’ll work on-site at our casual, pet-friendly office five days a week, along with on-call for after-hours security incidents at 6100 Building and other Trupanion offices.

Responsibilities

• Strategic oversight and tactical execution of Physical Security programs at Trupanion Seattle HQ, Trupanion North Vancouver Office (NVO) and the 6100 Building
• Develop, update, and maintain a robust physical security program for the Trupanion Seattle HQ Office, the Trupanion NVO, the 6100 Building management, and other Trupanion physical office locations as required
• Including plans and training for (not limited to): Onsite physical security for building, Active Shooter, Executive Protection Program (as requested), Travel Protection Program, Personal security/safety, Risk Assessment and Management, and other relevant programs as needed
• Manage and maintain relationship with Security vendor(s)
• Review and update contract(s) as needed to ensure program meets organizational needs
• Define KPIs, review and update post orders, and ensure vendors meet all program requirements
• Collaborate with UK Office team members to ensure a robust security program exists for that office and provide support for any updates or concerns
• Complete risk/threat assessments for office and building as required by current policies or per industry best practices
• Perform periodic program reviews and updates to ensure processes are effective, efficient, and meet requirements
• Identify security risks, provide appropriate solutions, and implement approved projects
• Day-to-day operations oversight and management
• Oversee onsite security vendor at 6100 Building
• Manage the onsite CCTV system for Trupanion Seattle HQ 6100 Building, and other Trupanion offices including system review, updates, redesign, and changes as needed
• Primary owner and contact for North Vancouver Office alarm monitoring company
• Oversee security aspects of all access policies/programs
• Team member access
• Visitor/guest access
• Vendor/contractor access
• Loaner badges
• On call for after-hours security incidents at 6100 Building and Trupanion offices
• Review and approval of invoices related to security services and equipment
• Identify security risks, scope and recommend solutions for implementation. Complete projects as approved/budgeted.
• Create and manage the annual security program budget.
• Performs various security related tasks and requests.
• Drive and Operate company vehicles as required.
• Performs other related duties as assigned.

Qualifications

• Education, Registration & Certification: High School graduate or equivalent required
• Certified Protection Professional strongly preferred
• Experience: 5+ years relevant experience
• Security program development experience required
• Experience with CCTV setup and maintenance required
• Experience developing and overseeing security programs remotely preferred
• Valid driver's license, proof of insurance or insurability
• Clean driving record for the last 5 years
• Intermediate Computer experience & knowledge of Microsoft Office suite (Outlook, Excel, and Word)

Physical Requirements

Able to meet the following physical requirements with or without reasonable accommodations:

• Regularly sit at computer workstation
• Regularly walk, stand, stoop, climb, kneel and crouch

Skills, Knowledge & Abilities

• Basic knowledge of pertinent codes and regulations is desirable
• Excellent customer service skills
• Handle multiple projects, activities and tasks simultaneously
• Prioritize time and efforts based on overall organization needs/requirements
• Ability to troubleshoot and think outside the box for creative solutions to problems
• Proven ability to effectively lead team and peers
• Establish and maintain effective working relationships with staff, vendors and visitors to facility, working harmoniously with diverse groups of individuals
• Must be resourceful, self-motivated and dependable along with top notch interpersonal skills and a positive attitude