Physical Measurements Support Engineer

Position Summary

Shimadzu Scientific Instruments is seeking a Physical Measurements Support Engineer to join our team and serve as a key technical resource supporting our Physical Measurements Product line. In this role, you will deliver both pre- and post-sales support, including hands-on instrument demonstrations, customer installations, application training, and basic troubleshooting. You’ll partner closely with regional sales and service teams to ensure customer success through a collaborative, solutions-focused approach.

Job Functions

• Conduct technical demonstrations, installations, and customer trainings on hardware/software
• Provide first-line customer support and issue resolution
• Maintain and manage regional demonstration inventory
• Collaborate with sales and service teams in a team-selling model
• Support product line and regional leadership on various technical initiatives
• Regular travel within the region, including overnight stays and air travel

Education And Qualifications

• Bachelor’s degree in a physical science, material science, chemistry, mechanical engineering, or related field
• At least 2 years of experience in field support of physical measurement instrumentation; UTM, Hardness testers, thermal analyzer, Particle size analyzers, X-Ray, NDI CT scanner, or similar products
• Experience in training, application support, and physical measurement instrumentation such as testing machines, or similar products
• Excellent communication and customer relations skills
• Ability to travel within the assigned territory, including overnight stays as needed; and outside the local region for coverage and operational support
• Ability to troubleshoot complex instrumentation issues and provide effective solutions

Additional Compensation

For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA).

Culture & Benefits

• A work environment that values diversity, inclusion & belonging
• Competitive Compensation – Day 1 Benefits & Competitive Salary
• Retirement Benefits – Matching 401K & Profit-Sharing Program
• Professional Growth – Clear pathways for Career, Leadership and Personal Development
• Health Benefits – Flexible Spending/Health Savings Accounts
• Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
• Education – Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

Compensation & Benefits

• This full-time, exempt position comes with a comprehensive benefits package.
• In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days).
• After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
• The starting salary range for this role is $94,000 to $96,500 annually, paid semi-monthly.
• Additional variable compensation includes an incentive plan based on company performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.
• This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.

EEO Statement

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.