Phone Sales 2

About the role

The Phone Salesperson will assist Callers with all aspects of the sales process for residential, commercial, and re-model construction. This position directly reports to Phone Sales Supervisor. They interact daily with prospects and customers over the phone and regularly with General Mangers, Retail Location Employees, Central Purchasing Department, Credit Department, Information Systems Department (MIS), vendor representatives, and industry associates.

PARR Promotes! We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is A LOT of opportunity - PARR is growing fast! We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays. Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.

Responsibilities

• Assist in meeting team sales and profit goals
• Establish and maintain professional relationships with customers and business associates
• Quickly respond to customer complaints and concerns
• Answer customers’ questions, process estimates and orders for customer’s, take messages for other employees, order stock, special order products for customers, and process credit returns
• Keep work area clean and well organized
• Ensures that appropriate paperwork is completed as per company policy
• Check all paperwork for accuracy
• Assist Inventory Specialist in maintaining an appropriate level of inventory
• Make all customers feel genuinely welcome, including greeting customers with a smile and communicating with customers in a friendly manner
• Maintain up-to-date knowledge of building materials, construction codes and selling techniques. Share such information with co-workers
• Promptly report all accidents/incidents
• When requested, sit as member of the safety committee
• Perform other related duties as assigned

Qualifications

• High school diploma
• Some college preferred
• Must have experience in sales or in the building materials industry, preferably both
• Ability to speak, write, and read English required
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Must be able to type 40+ WPM
• Proficiency in Microsoft Word, Excel, and Outlook
• Class C driver’s license or alternative transportation preferred
• Knowledge of retail and contractor sales principles, practices