Phone Operator Specialist II (31583)

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Performs clerical duties as assigned to maintain workflow in the department.
• Performs other duties as assigned

Qualifications

• Education: High School diploma or GED. Some college preferred.
• Experience: Minimum six (6) months experience in a call center environment. Additional Qualifications: N/A
• Performance Requirements: Excellent communication skills, both written and verbal. Proficient technical (computer) skills. Ability to multi-task and prioritize. Self-motivated with initiative. Strong sense of ethics.

Requirements

• For Level II Status: Intermediate experience (4+ years’ experience) and/or acting more independently. Takes on some additional duties to assist the office. Strong and consistent performer.