Phone Operator Specialist (32403)

About the role

Provide a full range of telephone duties, primarily scheduling appointments for new and established patients. This position also includes triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Responsibilities

• Schedule new and established appointments in accordance with each provider’s schedule.
• Answer all incoming calls courteously and efficiently, connecting callers with the correct extension.
• Take and relay messages in an accurate and timely manner.
• Respond to emergency and urgent calls from patients in a timely manner; direct callers immediately to clinical staff as necessary.
• Perform operator functions including triaging calls; connecting and transferring calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provide a pleasant and helpful phone contact for callers.
• Perform clerical duties as assigned to maintain workflow in the department.
• Perform other duties as assigned.

Qualifications

• Education: High School diploma or GED; some college preferred.
• Experience: Minimum six (6) months experience in a call center environment.

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.