Phone Operator

Duties

• Transcribing voicemail messages into the patient's chart and forwarding the message to the appropriate staff member or physician.
• Verifying phone numbers and date of call.
• Scheduling, rescheduling, and canceling appointments.
• Answering phone calls for five locations and transferring the call to the appropriate staff member.
• Reviewing the patient's chart and relaying messages as appropriate to the patient.
• Creating and mailing scripts.
• Answering ToDo's, Triages, Web, and Portal Messages.
• Create New Patient Letters.
• Work on other tasks as assigned by the department Manager.

Requirements

• Ability to work in a fast-paced environment with good problem-solving skills.
• Ability to communicate with patients in a professional manner.
• Ability to multitask and work under high volume of calls each day.
• Computer skills including knowledge of EMR system.
• Excellent patient experience skills.
• Able to work well with co-workers and communicate effectively.