Phlebotomy Supervisor

About the role

The Phlebotomy Supervisor position is located in North Syracuse, NY, with a Monday to Friday schedule from 8:00 AM to 5:00 PM. Salary range is $54,700 - $98,400 per year, with salary offers based on various factors including experience, education, and certifications.

Responsibilities

• Oversee functions of Patient Services including Mobile Phlebotomy, In-Office Phlebotomy, and Patient Service Centers.
• Implement Standard Operating Procedures (SOPs) for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure compliance with Federal, State, and local licensure requirements, working with QA and Medical Director's offices.
• Ensure completeness and review of Laboratory testing Quality Assurance/Quality Control (QA/QC) documentation.
• Oversee safety, maintenance, and cleanliness of facilities, including upgrades and repairs.
• Perform site visits at assigned PSCs, IOPs, and mobile phlebotomy sites, documenting findings and performing QA audits.
• Relocate/open/close PSCs, IOPs, and RRLs; oversee inventory processes.
• Participate in the interview, selection, and hiring of new employees; conduct training, coaching, supervision, and development of staff.
• Maintain performance standards for employees; provide corrective action and counseling as needed.
• Prepare monthly reports; monitor time/attendance of employees; prepare schedules with minimal overtime.
• Investigate and resolve customer complaints; assist in preparing annual budgets and implementing improvement initiatives.
• Participate in process improvement teams and other initiatives to meet management objectives.
• Organize and lead projects both within the workgroup and with cross-functional groups; give presentations and speak in groups.

Qualifications

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years' experience in phlebotomy, laboratory, or other healthcare environments.
• Preferred: Customer service experience in a retail or service environment.
• Physical and mental requirements: Extensive use of phone and PC, prolonged standing/sitting, fine dexterity with hands/steadiness, ability to lift up to 25 pounds, and occasional lifting up to 40 pounds for several minutes at a time.
• Knowledge: Ability to effectively communicate in English; proficiency in PC skills including MS Office applications; ability to make decisions based on established procedures and exercise sound judgment.
• Skills: Flexibility, availability based on staffing requirements, weekends, holidays, on-call, and overtime; valid driver's license and clean driving record; good organization, communication, and interpersonal skills; ability to handle multiple priorities in a high-volume setting.
• Licenses and Certifications: Phlebotomy certification (required in certain states).
• Education: Bachelor’s Degree in Business Administration, Healthcare, or related field (preferred); High School Diploma or equivalent (required).

Benefits

We offer best-in-class benefits and programs to support employees and their families, including:

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours.
• Best-in-class well-being programs, annual no-cost health assessment program, Blueprint for Wellness® mental health program, and FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan, life and disability insurance, flexible spending accounts, annual incentive plans, matching gifts program, and education assistance through MyQuest for Education.
• Career advancement opportunities and other benefits.