Phlebotomy Operations Manager

Key Responsibilities

• Oversee daily laboratory‑provided phlebotomy and operational services across client locations
• Ensure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements
• Monitor patient flow, specimen integrity, and service quality
• Adjust staffing assignments and workflows to meet service needs and laboratory expectations
• Perform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessary
• This individual will play an integral role in supporting phlebotomy operational workflows for all CKD programs and initiatives

Quality, Compliance and Patient/Client Experience

• Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations governing specimen collection and pre‑analytic processes
• Monitor quality indicators, audit findings, incident reports, and patient feedback related to phlebotomy services
• Investigate service issues or complaints and implement corrective actions in collaboration with laboratory leadership and clinical partners to improve quality and patient experience

Leadership, Training and Competency

• Directly supervise a growing phlebotomy team and workflow assigned to supported care settings
• Develop and manage staff schedules to ensure adequate coverage
• Monitor attendance, performance expectations, and service reliability
• Complete performance evaluations and provide coaching, counseling, and corrective action
• Promote a professional, respectful, and service‑oriented workforce that represents the laboratory appropriately
• Manage contingency coverage plans either through backup phlebotomist or designated vendors as necessary
• Ensure all phlebotomy staff receive appropriate initial and ongoing training to perform safely and independently in supported care environments
• Oversee orientation and competency assessment in specimen collection techniques, patient identification, infection prevention, professionalism, and laboratory policies
• Maintain required training and competency documentation
• Provide remedial training as needed to address performance or compliance gaps. Serve as a technical and procedural resource to staff

Collaboration and Communication

• Serve as the primary laboratory contact for phlebotomy‑related service issues within supported environments
• Collaborate with laboratory leadership, providers, nursing representatives, patient access, information systems, and logistics teams to support accurate ordering, specimen handling, transport, and result reporting
• Communicate laboratory expectations, policies, and operational updates clearly to phlebotomy staff. Address service concerns promptly to maintain trust and service continuity