Phlebotomy Lead

Company: The Wright Center for Women's Health Industry: Level: Lead Job Family: Location: Naperville, IL Compensation: About Us For More Information: website: thewrightobgyn.com email: recruiting@thwrightobgyn.com phone number: (630) 687-9595 Facebook Created with Sketch. Instagram Youtube photo_library +1 Photo Share Created with bin/sketchtool. Close Created with Sketch. Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch. Email Created with Sketch. Overview 48_Technical Created with Sketch. Technical This role requires someone with strong technical phlebotomy skills, high attention to detail, and a leadership mindset focused on safety, efficiency, and personalized care. 48_Leadership Created with Sketch. Leadership The Phlebotomy Lead will serve as the point person for anything that touches the lab: specimen collection, processing, quality control, laboratory service provider, troubleshooting issues, and educating the team. Responsibilities 48_Teamwork Created with Sketch. Teamwork Team Leadership & Education. Offer education to the team and guests around lab processes, expectations, and results-related workflows.Work closely with clinical, ANS, ultrasound, and FOH teams to ensure smooth guest flow across all diagnostic services. 48_Maintenance Created with Sketch. Maintenance Maintain strict adherence to safety standards, infection control, and proper specimen handling protocols.Maintain lab equipment, supply inventory, and ensure readiness at all times.Maintain open communication with providers regarding lab-related questions, urgent draws, or special testing needs. 48_Laboratory Created with Sketch. Laboratory Coordination With Laboratory Service Provider. Serve as the primary liaison with laboratory service provider for courier schedules, supply ordering, unresolved specimen questions, and workflow optimization. 48_Quality Assurance Created with Sketch. Quality Assurance Lab Oversight & Quality Assurance. Ensure all tubes, requisitions, orders, and documentation are completed accurately and error-free. 48_Prepare Created with Sketch. Prepare Provide concierge-level care by preparing guests, explaining procedures, and ensuring comfort throughout the experience. 48_Individual Contributor Created with Sketch. Process Process Improvement & Collaboration. 48_Training Created with Sketch. Training Train and support team members performing phlebotomy or lab-related tasks to ensure accuracy and consistency. 48_Management Created with Sketch. Oversee Oversee all processes related to specimen collection, labeling, processing, packaging, and timely transfer to laboratory service provider. 48_Analyze Created with Sketch. Analysis Identify opportunities to improve efficiency, reduce errors, and streamline lab workflows. 48_Performance Created with Sketch. Performance Perform high-quality blood draws with precision, gentleness, and compassion. 48_Management Created with Sketch. Management Reinforce best practices, provide ongoing coaching, and uphold TWC’s clinical and guest-service standards. 48_Compliance Created with Sketch. Compliance Uphold precise chain-of-custody policies to protect sample integrity and guest safety. Requirements 48_Knowledge Created with Sketch. Skills Skills & Qualifications. 48_Organization Created with Sketch. Organization Exceptional attention to detail- especially with labeling, documentation, and order entry. 48_Values Created with Sketch. Values Alignment with TWC’s core values: Entrepreneurial, Growth-minded, Extreme Attention to Detail, Compassionate, and Committed to Exceeding Expectations. 48_Communication Created with Sketch. Communication Excellent communication skills and a compassionate, guest-centered approach. 48_Experience Created with Sketch. Experience Experience leading or training others is preferred. 48_Maintenance Created with Sketch. Maintenance Ability to troubleshoot issues independently and maintain calm in a fast-paced environment. 48_Professional Created with Sketch. Professional Certified phlebotomist or clinical professional with extensive phlebotomy experience. 48_Knowledge Created with Sketch. Knowledge Strong knowledge of lab processes, specimen handling, and safety protocols. For More Information: website: thewrightobgyn.com email: recruiting@thwrightobgyn.com phone number: (630) 687-9595 Facebook Created with Sketch. Instagram Youtube photo_library +1 Photo