Phlebotomy Lead

About the role

This role requires someone with strong technical phlebotomy skills, high attention to detail, and a leadership mindset focused on safety, efficiency, and personalized care. The Phlebotomy Lead will serve as the point person for anything that touches the lab: specimen collection, processing, quality control, laboratory service provider coordination, troubleshooting issues, and educating the team.

Responsibilities

• Offer education to the team and guests around lab processes, expectations, and results-related workflows.
• Work closely with clinical, ANS, ultrasound, and FOH teams to ensure smooth guest flow across all diagnostic services.
• Maintain strict adherence to safety standards, infection control, and proper specimen handling protocols.
• Maintain lab equipment, supply inventory, and ensure readiness at all times.
• Maintain open communication with providers regarding lab-related questions, urgent draws, or special testing needs.
• Serve as the primary liaison with laboratory service provider for courier schedules, supply ordering, unresolved specimen questions, and workflow optimization.
• Ensure all tubes, requisitions, orders, and documentation are completed accurately and error-free.
• Provide concierge-level care by preparing guests, explaining procedures, and ensuring comfort throughout the experience.
• Train and support team members performing phlebotomy or lab-related tasks to ensure accuracy and consistency.
• Oversee all processes related to specimen collection, labeling, processing, packaging, and timely transfer to laboratory service provider.
• Identify opportunities to improve efficiency, reduce errors, and streamline lab workflows.
• Perform high-quality blood draws with precision, gentleness, and compassion.
• Reinforce best practices, provide ongoing coaching, and uphold TWC’s clinical and guest-service standards.
• Uphold precise chain-of-custody policies to protect sample integrity and guest safety.

Requirements

• Exceptional attention to detail—especially with labeling, documentation, and order entry.
• Alignment with TWC’s core values: Entrepreneurial, Growth-minded, Extreme Attention to Detail, Compassionate, and Committed to Exceeding Expectations.
• Excellent communication skills and a compassionate, guest-centered approach.
• Experience leading or training others is preferred.
• Ability to troubleshoot issues independently and maintain calm in a fast-paced environment.
• Certified phlebotomist or clinical professional with extensive phlebotomy experience.
• Strong knowledge of lab processes, specimen handling, and safety protocols.

Contact

For more information, visit thewrightobgyn.com, email recruiting@thwrightobgyn.com, or call (630) 687-9595.