Phlebotomy/Lab Assist (EGH)

Duties

• Accessioning laboratory test requests, verifying work for accuracy and detail and resolving problem orders.
• Processing and handling specimens and routing them to various laboratory sections according to established procedures.
• Operating the laboratory information system to prepare the draw list and specimen labels or to print out reports and worksheets.
• Determining priority of testing and processing specimens to meet priority requirements.
• Obtaining and verifying pertinent patient information for laboratory records and/or billing purposes.
• Verifying information on requisitions and acquiring appropriate authorization.
• Performing venipuncture, arterial and capillary collections.
• Performing toxicology specimen collections according to regulatory requirements regarding processing and handling of specimens.
• Performing Point of Care testing as trained when necessary and notifying physicians of critical lab values immediately.
• Performing responsibilities of testing personnel for moderate complexity testing as defined in CFR.493.1425.
• Accurately identifying patients and specimens according to prescribed procedures.
• Preparing specimens and supplies for transport or following applicable shipping regulations.
• Identifying variations from procedure and documents issues as part of the laboratory quality plan.
• Providing trauma support by taking blood products to the patient, relaying any needs to the appropriate lab department and staying with the patient until dismissed by the M.D.
• Communicating with care providers regarding delays in draws and complications when obtaining specimens.
• Documents all specifics out of the ordinary.
• Adhering to established quality assurance/quality control (QA/QC) policies and procedures.

General Office Support

• Using resources to provide direction and answer questions from clinical staff regarding lab procedure and specimen requirements.
• Assisting internal and external customers with questions, concerns and problems.
• Answering the telephone and responding to requests for specimen pick-up, courier dispatch, laboratory reports, test orders, etc.
• Transporting or delivering items such as specimens, reports and supplies.
• Maintaining appropriate levels of supplies and reagents and placing orders as needed.
• Maintaining cleanliness of laboratory, cleaning spills with special attention to body fluid precautions and contaminated waste disposal per OSHA guidelines.

Organizational Responsibilities

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education And Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of high school diploma (with courses in mathematics and some biological sciences preferred).
• Minimum of one year of patient care, customer service, general office/clerical or related experience is preferred.
• Completion of a phlebotomy training program or experience preferred.
• Qualifies as testing personnel for moderate complexity testing as defined in CFR.493.1423.

Knowledge & Skills

• Requires the ability to be effective in a fast paced, quality focused, multi-priority environment that frequently deals with stressful situations and deadlines.
• Demonstrates the interpersonal and communication skills (both verbal and written) necessary to maintain effective working relationships with patients, medical staff, other employees, and the public.
• Requires good organization skills and the ability to work effectively with general supervision.
• Requires proficient computer skills to complete work assignments accurately and in a reasonable amount of time.
• Demonstrates the ability to pay close attention to details.
• Requires the effective telephone usage skills necessary to process information accurately.