Phlebotomist (Traveler)

About the role

The Patient Services Representative represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
• Draw quality blood samples and prepare specimens for lab testing.
• Explain procedures to patients, creating trust and confidence.
• Verify patient demographic info/initials and obtain patient signature post‑venipuncture to ensure correct labeling.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees and the public.

Requirements

• Minimum of 2‑3 years of experience.
• Ability to provide quality, error‑free work in a fast‑paced environment.
• Ability to work independently with minimal on‑site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Flexible availability for weekends, holidays, on‑call and overtime based on staffing needs.
• Commitment to all Policies & Procedures (dress code, employee health & safety, Everyday Excellence Guiding Principles).
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, valid driver license, and clean driving record (if applicable).
• Willingness to work multiple locations with minimal notice to cover Patient Service Center/In‑Office Phlebotomy sites.
• Capable of handling multiple priorities in a high‑volume setting.
• Superior customer focus: open communication with peers, supervisors and patients; ability to embrace change; knowledge of the business.
• Must be available to work whenever scheduled, be on time, and stay for the entire shift; excessive absenteeism/tardiness not tolerated.

Benefits

• Healthcare insurance through BlueCross BlueShield of Illinois (eligible after 60 days of full‑time employment; premiums subsidized).
• Dental insurance through MetLife (eligible after 60 days of full‑time employment).
• Vision insurance through VSP (eligible after 60 days of full‑time employment).
• 401(k) Plan: Synectics Inc. Investment Savings Retirement Plan (available to employees 21+ after 1 year of employment).

Schedule

Shift/Time Zone: Eastern