Phlebotomist (Traveler)

About the role

The Patient Services Representative represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Will be working in outpatient and inpatient lab settings.

Responsibilities

• Draw quality blood samples from patients and prepare specimens for lab testing.
• Create an atmosphere of trust and confidence while explaining procedures.
• Demonstrate Leadership Behaviors focusing on process excellence, confidentiality, and accuracy.
• Perform forensic and clinical specimen collection and processing.
• Verify patient demographic info/initials and obtain patient signature post-venipuncture to ensure correct labeling.
• Maintain required records and documentation.
• Maintain a safe and professional environment.
• Perform daily activities accurately and on time under supervisor direction.
• Promote a positive image to patients, clients, employees, and the public.

Requirements

• Minimum of 2-3 years experience required.
• Ability to provide quality, error‑free work in a fast‑paced environment.
• Ability to work independently with minimal on‑site supervision.
• Excellent phlebotomy skills including pediatric and geriatric populations.
• Flexible and available based on staffing needs – includes weekends, holidays, on‑call, and overtime.
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, valid driver license, and clean driving record (if applicable).
• Flexible hours required to potentially work multiple locations and cover Patient Service Center/In‑Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high‑volume setting.
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; and knowledge of the business.
• Training locations may vary based on trainer availability.
• Candidate must have reliable transportation to get to/from worksite without issue (bus, Uber, rideshare is not considered reliable).
• Must be available to work whenever scheduled, be on time, and stay for the entire shift; excessive absenteeism/tardiness is not tolerated and will be cause for termination.
• Experience with Cerner (LIS) and outpatient phlebotomy/processing is preferred.

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full‑time employment with Synectics. Premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full‑time employment with Synectics.