Phlebotomist Team Leader

Responsibilities

• Provides leadership, instruction, and guidance to the collection staff during blood drives or at branches, including assignment of meal/break periods.
• Performs phlebotomy and collection procedures and processes related to the collection of blood and/or blood components from donors according to the organization’s policies and procedures, FDA regulations, and AABB standards.
• If assigned to mobiles, responsible for driving the blood mobile and other collection vehicles to and from collection sites.
• Ensures that staff follow applicable policies and procedures.
• Obtains medical history and vitals from donors and/or patients.
• Completes beginning and end of shift responsibilities, including review of all donor records and regulated documents for accuracy and completion.
• Assists with the recruitment of all donors, including potential apheresis and platelet candidates, and supports collection goals including ALYX conversions and split rates.
• Ensures all equipment is operational and necessary supplies are available to conduct blood drives or branch operations.
• Monitors deferrals and performance to identify training needs or equipment issues.
• Ensures excellent customer service and professionalism towards all customers, including communication to Donor Recruitment staff regarding issues and concerns on blood drives.

Requirements

• Education and Experience: High school diploma or equivalent and six months of related experience.
• Certifications: CPR certification required. If assigned to mobiles, obtaining a Commercial Driver’s License (CDL) after passing CDL pre‑qualifications and training is required.
• Knowledge, Abilities, and Skills:
  • Ability to read, understand, and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to organize work for timely completion.
  • Ability to follow oral and written instructions.
  • Ability to speak effectively before groups of customers or employees.
  • Ability to establish and maintain effective and cooperative working relationships with those contacted