Phlebotomist Representative - Sr. Site Lead

About the role

Deliver professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high‑quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Provide error‑free work, handle complex collections and patient situations, resolve escalated issues, and support on‑site staff. May be responsible for a larger team or broader scope of staff assignments while demonstrating Quest’s 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Responsibilities

• Perform specimen collections (venipuncture, capillary draws) following established procedures, including difficult pediatric, geriatric, and hard‑stick draws.
• Obtain patient identification and signatures to confirm specimen labeling accuracy.
• Enter data for patient registration, test orders, and billing; prepare specimens for transport (labeling, centrifuging, splitting, storage).
• Research test/client information and verify written and electronic orders using lab technology systems.
• Communicate professionally with clients to resolve or document problems; report critical issues promptly.
• Provide exemplary, respectful, and efficient service to all patients and clients; answer questions and maintain a clean, welcoming collection environment.
• Handle multiple priorities in a high‑volume setting and perform highly accurate data entry.
• Travel to and oversee multiple sites as needed; act as mentor, role model, and resource for new and tenured employees.
• Direct daily site operations per SOPs, coach staff, compile monthly statistics, maintain phlebotomy logs, order supplies, prepare schedules, and ensure site cleanliness and safety.
• Assist with special projects and be flexible with scheduling, including weekends and holidays when required.
• Serve as subject‑matter expert for complex specimen requirements, troubleshooting, and special processing.
• Obtain identification, accurately enter billing information, and collect payments following corporate policies.
• Follow departmental policies, safety protocols, and confidentiality standards; utilize laboratory systems and corporate tools for order verification.
• Support routine administrative tasks such as supply stocking, sanitizing, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Qualifications

• Required work experience: Minimum three years of phlebotomy experience.
• Preferred experience: Customer service background; prior leadership as shift or site lead.
• Physical and mental requirements: Lift up to 15 lb frequently, up to 40 lb occasionally (with assistance); repetitive hand motions with fine dexterity; stand or sit for extended periods; frequent walking, standing, occasional bending, kneeling, reaching, twisting, or pulling; extensive phone and computer use; frequent communication in English.
• Knowledge: Strong knowledge of phlebotomy best practices, including complex pediatric and geriatric collections.
• Skills: Keyboard/data‑entry proficiency; ability to perform accurate, error‑free work in a fast‑paced environment; strong communication and adaptability.
• Education: High school diploma or equivalent (required); English proficiency required.
• Technical training / licensing: Phlebotomy certification required in CA, NV, WA, and LA; accredited phlebotomy program, medical assistant, or paramedic training preferred.

Benefits

• Day‑1 medical, supplemental health, dental & vision for full‑time employees (30+ hours/week)
• Best‑in‑class well‑being programs, including Blueprint for Wellness® and healthyMINDS mental health program
• Annual, no‑cost health assessment
• Vacation and Health/Flex Time
• Six holidays plus one “MyDay” off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months
• Employee stock purchase plan
• Life and disability insurance with buy‑up option
• Flexible Spending Accounts
• Annual incentive plans and performance bonus eligibility
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Pay

Base pay starts at $22.38+ per hour. Salary offers consider skills, training, experience, education, certifications, and market/organizational factors. Eligible employees may receive an annual performance bonus.

Schedule

Monday to Friday, 7:15 AM – 4:00 PM. Flexibility required for occasional weekends, holidays, and minimal travel to additional sites.