Phlebotomist Representative I - Hospital

Represents the face of our company to patients within the hospital systems at Quest Diagnostics, both as part of their routine health management or for insights into life-defining health decisions.

About the role

The Phlebotomist I draws quality blood samples from patients while following established practices and procedures. The role involves direct contact with patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. Successful applicants will be assigned to work in a fast-paced hospital environment.

Schedule

• Monday to Friday, 1:30 PM to 10:00 PM or 2:30 PM to 11:00 PM
• Rotational weekends

Benefits

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions according to established training, such as Glucola.
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand, and comply with departmental policies, protocols, and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Ensure all staff members follow instructions.
• Observe infection control and safety protocols at all times.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Complete all data entry requirements accurately, including patient registration, test order entry from requisition, and managing Standing Orders.
• Ensure facilities are neat, clean, and in good repair; take appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Complete training courses and keep up to date with the latest phlebotomy techniques.
• Communicate effectively with patients, nursing staff, and lab personnel.
• Participate in special projects and teams.
• Rotate through inpatient, outpatient, physicians’ offices, and ED settings as scheduled.
• Assist with training new staff or students as needed.
• Stay up to date on company communications.
• Perform additional duties and responsibilities as needed.

Requirements

• Demonstrate proficient phlebotomy skills to include pediatric, geriatric, and capillary collections.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Must have reliable transportation, valid driver's license, and clean driving record, if applicable.

Qualifications

• High School Diploma or Equivalent (Required).
• One year of phlebotomy experience preferred.
• Customer service and healthcare experience preferred.
• Keyboard/data entry experience.
• Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington, and Louisiana) (Preferred).

Skills

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric collections.
• Must demonstrate superior customer focus; engaging in positive interactions.
• Ability to communicate openly and transparently with peers, supervisors, and patients.
• Ability to accelerate and embrace change throughout Quest; knowledge of our business.
• Committed to all applicable Quest Diagnostics & Hospital System policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• Ability to communicate clearly and effectively in English, both verbally and in writing.

Physical and Mental Requirements

• Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects in the weight range of 1 to 15 pounds frequently; objects in the weight range of 16 to 25 pounds occasionally. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
• Must be able to sit, stand, and walk for long periods of time; requires long hours of eye-hand coordination.
• Must be able to use stairs and/or elevators to move between floors as required by the job.
• Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
• Position may require travel.
• Extensive use of phone and PC.
• Fine dexterity with hands/steadiness.
• Positional Coordination (balancing, bending/kneeling, pushing/pulling, reaching/twisting).

Work Environment

• Hospital environment.
• Exposure to patient temperament and graphic traumas.
• English required.