Phlebotomist Representative I - Hospital

Represents the face of our company to patients within the hospital systems at Quest Diagnostics, both as part of their routine health management or for insights into life-defining health decisions.

About the role

Successful applicants will be assigned to work in a fast-paced hospital environment. The Phlebotomist I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The role involves working Monday to Friday, 3:30 PM to 12:00 AM, with rotational weekends. Employees may be eligible to receive a shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift.

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions according to established training, such as Glucola.
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Observe infection control and safety protocols at all times.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Complete all data entry requirements accurately, including patient registration, test order entry, and managing Standing Orders.
• Ensure facilities are neat, clean, and in good repair; report required repairs and maintenance to Group Leader or Supervisor.
• Complete training courses and keep up to date with the latest phlebotomy techniques.
• Communicate effectively with patients, nursing staff, and lab personnel.
• Participate in special projects and teams.
• Rotate through inpatient, outpatient, physicians’ offices, and ED settings as scheduled.
• Assist with training new staff or students as needed.
• Stay up to date on company communications.
• Perform additional duties and responsibilities as needed.

Requirements

• Demonstrate proficient phlebotomy skills to include pediatric, geriatric, and capillary collections.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
• Committed to all applicable Quest Diagnostics & Hospital System policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• Ability to communicate clearly and effectively in English, both verbally and in writing.

Qualifications

Required Work Experience

• High School Diploma or Equivalent (Required).

Preferred Work Experience

• One year of phlebotomy experience preferred.
• Customer service and healthcare experience preferred.
• Keyboard/data entry experience.
• Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington, and Louisiana).

Skills

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric collections.
• Must demonstrate superior customer focus; engaging in positive interactions; ability to communicate openly and transparently with peers, supervisors, and patients.
• Fine dexterity with hands/steadiness.

Physical and Mental Requirements

• Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects in the weight range of 1 to 15 pounds frequently; objects in the weight range of 16 to 25 pounds occasionally. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
• Must be able to sit, stand, and walk for long periods of time; requires long hours of eye-hand coordination.
• Must be able to use stairs and/or elevators to move between floors as required by the job.
• Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
• Position may require travel.
• Extensive use of phone and PC.
• Positional coordination (balancing, bending/kneeling, pushing/pulling, reaching/twisting).

Work Environment

• Hospital environment.
• Exposure to patient temperaments and graphic traumas.
• English required.

Benefits

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental.

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours.
• Best-in-class well-being programs including:
  • Annual, no-cost health assessment program.
  • Blueprint for Wellness®.
  • healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.