Phlebotomist Per Diem

About the role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Under general supervision, the Phlebotomist Per Diem will be responsible for performing a wide range of laboratory duties, including specimen collection, waived and moderate testing (including microscopy), and EKGs. The Phlebotomist Per Diem will have a strong background in phlebotomy, laboratory procedures, and patient care. This position requires excellent attention to detail, accuracy, and organizational skills. The Senior Phlebotomist will work independently and as part of a team to ensure the delivery of high-quality patient care.

Schedule

Office is open seven days a week, 365 days a year. Minimum of one day per week, not to exceed 960 hours per year. Monday through Sunday, between 7:00 a.m. and 7:00 p.m. PST. Final schedule will be determined by the manager upon hire.

Location

Main office: 904 7TH Ave., Seattle, WA 98104 (laboratory). This is the main office; you will be required to travel 100% of the time to the other Optum Draw Satellites:

• Optum- Madison: 904 7th Ave, (Second Floor Laboratory) Seattle WA 98104 - Main Office
• Optum-Ballard: 1448 NW Market St., Ste. 200, Seattle, WA 98107
• Optum-Northgate Plaza: 9709 3rd Ave. NE, Seattle, WA 98115

Responsibilities

Venipuncture and specimen collection

• Collect blood specimens from patients using venipuncture and capillary puncture techniques promptly
• Maintain a clean, safe, and efficient work environment
• Process and prepare specimens for testing and transport
• Troubleshoot and resolve issues related to specimen collection, testing, and equipment
• Give proper patient collection instructions (i.e. urine collection, stool collection, etc.)
• Instruct patients in post-phlebotomy care
• Properly dispose of bio-hazardous and sharps materials
• Obtain specimens for microbiology testing
• Perform electrocardiograms (EKGs) and other miscellaneous services
• Order sufficient supplies to perform the workload and rotate stock and prevent the use of outdated supplies
• Always follow the venipuncture standard of work (SOW)
• Always follow the processing standard of work (SOW) including positive identification of all patient specimens

Perform waived and moderate complexity laboratory testing

• Performs both waived and moderate complexity laboratory testing, including microscopy
• Maintain accurate records of patient information, test results, and laboratory procedures
• Perform quality control and calibration procedures to ensure the accuracy and reliability of test results
• Participate in quality assurance and quality control activities including proficiency testing
• Always follow the resulting standard of work (SOW)
• Always follow the processing standard of work (SOW)
• Participate in competency assessment
• Follow The Optum Clinic lab procedures and guidelines
• Follow the Calling Critical Value policy

Customer Experience

• Interact with patients and healthcare providers in a professional and compassionate manner
• While registering patients, always follow the reception standard of work (SOW)
• Problem solve efficiently and promptly
• Locate missing lab orders and specimens
• Competent and efficient phone skills

Duties integrated into all job functions

• Promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients
• Relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
• Perform all duties in a manner that promotes and supports the Core Values of The Everett Clinic
• Integrate Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
• Follow written and oral instructions and complete routine tasks independently
• Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements
• Ensure confidentiality of patient information by following HIPAA guidelines and TEC policies
• Attend training to meet job position requirements and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations
• Have regular and predictable attendance
• Perform other duties as assigned

Requirements

• High School Diploma/GED
• Medical Assistant-Phlebotomist (MA-Pbt) certification from the state of Washington to perform capillary and venous invasive procedures for blood withdrawal under the supervision of a health care practitioner
• Completion of a Phlebotomy Certificate program through an accredited school
• BLS (AHA) certification is required or obtained within the first 30 days of employment
• 1+ years of experience in excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others and as well within the team environment
• 1+ years of computer proficiency experience with Microsoft Office and demonstrates solid computer skills
• Ability to have reliable transportation and travel 100% of the time to the other draw locations within Optum
• Ability to work one day per week not to exceed 960 hours per year
• Able to use muscles to lift, push, pull, or carry heavy objects. Occasionally, lifting to 50 pounds and carrying up to 24 pounds may be required
• Ability to abide by the code of conduct per Optum/UHG

Preferred Qualifications

• 2+ years of blood draw experience
• Knowledge of laboratory information systems and electronic medical record
• Documented training program to include all elements of CLIA regulation 42CFR493.1423
• Experience performing EKG's and accurately determine acceptable readings
• Knowledge of medical terminology, anatomy and physiology
• Demonstrated solid organizational and time management skills
• Proven ability to maintain a clean, safe, and efficient work environment
• Proven ability to troubleshoot and resolve issues related to specimen