Phlebotomist - Outpatient

Position Objective

About the role

The primary objective is to perform laboratory specimen collection from patients for diagnostic purposes.

Responsibilities

• Determine and execute the best method for obtaining biological specimens from patients of all ages (venipuncture, capillary, heel-stick) to ensure quality specimens for testing.
• Follow established productivity guidelines with minimal errors.
• Order appropriate tests in the Laboratory Information System (LIS) as requested by authorized providers.
• Resolve unusual or unclear test orders by contacting the ordering provider; respond to requests for lab results and send scheduled reports.
• Interact with patients in a professional and compassionate manner, explaining procedures, addressing concerns, and ensuring comfort during blood collection.
• Prepare aliquots of samples and shipping batches for transport within the hospital campus or to contracted laboratories following vendor protocols.
• Register, draw, and ship client specimens.
• Maintain a safe and clean working environment by following procedures, rules, and regulations.
• Promote inter- and intradepartmental workflow through cooperation and effective handoffs.
• Maintain laboratory supply inventory and conserve resources by using equipment and supplies appropriately.
• Perform preventative maintenance and troubleshoot equipment problems to the full extent of ability.
• Practice proper patient identification verification; manage work queues to ensure accurate and complete registration including demographics, insurance, service date, ordering caregiver, and special flags.
• Actively participate in the laboratory quality plan/program (e.g., investigative reports, notification of delays).
• Participate in the training of new staff and students by serving as a mentor and technical resource.

Requirements

• Required Minimum Education: High School Diploma or equivalent
• Specialized training in phlebotomy
• One year of experience in an outpatient or acute care facility in an equivalent role, preferred
• Phlebotomy certification with the National Phlebotomy Association or American Society of Clinical Pathology (or eligible)
• Current American Heart Association Basic Life Support (BLS) CPR certification

Qualifications

• Ability to work cooperatively with all types of personalities both inside and outside the organization
• Requires travel to various sites

Skills

• Cooperative teamwork
• Effective communication
• Proper patient identification

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance
• Employee Referral Bonus Program
• Paid Holidays
• Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more