Phlebotomist III Territory

Territory: Columbia, MO

Schedule

• Monday to Friday, flexible availability 6:30 AM to 5:30 PM
• Rotational every 4th Saturday, 8:00 AM to 12:00 PM

Pay

Pay range: $23.10+ per hour. Salary offers are based on relevant skills, training, experience, education, certifications, market and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental & vision for full-time employees (30+ hours)
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® and healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

• Travel within an assigned territory to deliver professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), or other sites.
• Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results.
• Communicate effectively to create a professional and efficient experience for patients, staff, and clients.
• Work independently with a consistently low error rate and handle complex collections and patient/client situations.
• Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions.

Specimen Collection & Processing

• Perform specimen collections following established procedures for venipuncture and capillary draws, including difficult draws (pediatric, geriatric, and hard sticks).
• Obtain patient identification and signatures to confirm specimen labeling accuracy.
• Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage.
• Research test/client information and confirm all written and electronic orders using lab technology systems.

Patient Experience & Customer Service

• Provide exemplary, respectful, and efficient service to all patients and clients.
• Use strong verbal and written communication, problem-solving, and collaboration skills.
• Perform highly accurate data entry for patient registration, test order entry, and billing information.
• Communicate collection procedures clearly and address patient questions.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.

Site Support and Travel

• Provide coverage across PSC and IOP locations within the assigned territory with minimal notice.
• Ensure daily activities of the office are completed accurately and on time.
• Maintain reliable transportation, a valid driver license, and a clean driving record.
• Act as a mentor to on-site staff, providing guidance and support.

Operations & Compliance

• Serve as a subject matter expert for complex specimen requirements, special processing, and troubleshooting.
• Demonstrate strong judgment in adapting to operational needs and ensuring workflow continuity.
• Obtain identification and accurately enter billing information, collecting payments when required.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Requirements

• Three years of phlebotomy experience required.
• Customer service experience in a retail or service environment preferred.
• High School diploma or equivalent required.
• Phlebotomy certification required in CA, NV, WA, and LA.
• Travel up to 75%.
• English language proficiency required.

Physical and Mental Requirements

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
• Extensive use of phone and computer; frequent communication in English with patients and clients.

Skills

• Strong knowledge of phlebotomy best practices, including pediatric and geriatric draws.
• Ability to work independently with minimal supervision in a fast-paced setting.
• Proven track record as a phlebotomist, including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change.
• Keyboard/data entry experience.

Qualifications

• Phlebotomy accredited program, medical assistant, or paramedic training preferred.
• Professional medical certification (e.g., medical assistant, phlebotomy) strongly desired.