Phlebotomist III Territory

Territory-based role in Ellicott City, MD. Schedule is Monday to Friday with hours that may vary, including rotational weekends. Travel within an assigned territory to deliver professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), or other sites.

Responsibilities

• Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws. Comfortable handling difficult draws (pediatric, geriatric, hard sticks) with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm all written and electronic orders using lab technology systems or directory of services.
• Provide exemplary professional, respectful, and efficient service to all patients and clients. Use strong communication, problem-solving, and collaboration skills.
• Perform highly accurate data entry for patient registration, test order entry, and billing information.
• Communicate collection procedures clearly and address patient questions. Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.
• Provide coverage across PSC and IOP locations within the assigned territory with minimal notice. Ensure daily office activities are completed accurately and on time.
• Maintain reliable transportation and meet travel expectations, including a valid driver’s license and clean driving record if applicable.
• May act as a mentor to on-site staff, providing guidance and support.
• Serve as a subject matter expert for complex specimen requirements, special processing, and troubleshooting specimen issues.
• Demonstrate strong judgment in independently adapting to operational needs and ensuring workflow continuity.
• Obtain identification, accurately enter billing information, and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Requirements

• Three years of phlebotomy experience required.
• Customer service experience in a retail or service environment preferred.
• High School diploma or equivalent required.
• Phlebotomy certification required in CA, NV, WA, and LA. Professional medical certification (e.g., medical assistant, phlebotomy) strongly desired.
• Travel up to 75% within the assigned territory.
• English language proficiency required.

Skills

• Strong knowledge of phlebotomy best practices, including complex collections (pediatric, geriatric).
• Ability to work independently with minimal supervision, performing accurate, error-free work in a fast-paced setting.
• Proven track record in phlebotomy, including pediatric and geriatric collections.
• Strong communication skills and adaptability to change.
• Keyboard/data entry experience.

Physical and Mental Requirements

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
• Extensive use of phone and computer; frequent communication in English with patients and clients.

Pay

Pay range: $24.95 - $26.75 per hour. Salary offers are based on relevant skills, training, experience, education, certifications, and market/organizational factors. Eligible for annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental, and vision for full-time employees working 30+ hours.
• Best-in-class well-being programs, including:
  • Annual, no-cost health assessment program (Blueprint for Wellness®).
  • healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.