Phlebotomist III Site Lead

About the role

The PSR III – Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III – Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III – Site Lead will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and leads more than one PSR on site.

Responsibilities

• Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening, and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from req or pulling order from database; managing Standing Orders.
• Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
• Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Aid with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off-site or off normal shift.
• Participate on special projects and teams.
• Stay up-to-date on company communications and assist with the distribution of technical information to the work group.
• Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP).
• With appropriate training, act as a mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
• Aid with periodic inventory counts report shortages and problems to group leader or supervisor as they occur.
• Aid with the preparation of schedules for the assigned workgroup or PSCs.
• Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
• Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
• Aid supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.
• Ensure facilities are neat, clean and in good repair, take appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the group lead or supervisor.
• Provide effective onboarding services to new clients.
• Partner with Supervisor and Group Lead to assist the transition process setting up new offices for both PSCs and IOPs.
• Must be able to step in for a PSR II and lead one or more PSR on site.

  Requirements

  • Five years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
  • Keyboard/data entry experience.
  • Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
  • Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
  • Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.

  Qualifications

  • Medical training: medical assistant or paramedic training preferred.
  • Minimum 3 years in a Patient Service Center(PSC) / In-Office (IOP) environment preferred.
  • Customer service in a retail or service environment preferred.

  Physical And Mental Requirements

  • Lift light to moderately heavy objects.
  • Sit or stand for long periods of time.
  • Eye and hand coordination.
  • Talking.
  • Walking.
  • Bending/kneeling.
  • Pushing/pulling.
  • Reaching/twisting.

  Knowledge

  • Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
  • The ability to effectively communicate in English.

  Skills

  • Ability to provide quality, error-free work in a fast-paced environment.
  • Ability to work independently with minimal on-site supervision.
  • Excellent phlebotomy skills to include pediatric and geriatric.
  • Capable of handling multiple priorities in a high-volume setting.
  • Ability to make decisions based on established procedures and exercise good judgment.

  Education

  • High School Diploma or Equivalent.

  Languages

  • English.

  Licenses and Certifications

  • Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana).

  About The Team

  Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.