Phlebotomist III Site Lead

About the role

The Phlebotomist III Site Lead is responsible for leading a team of phlebotomists in a variety of settings, including doctor's offices, patient service centers, and long-term care facilities. The role involves collecting specimens, administering oral solutions, verifying orders, and ensuring the smooth operation of the phlebotomy department.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
• Administer oral solutions according to established training.
• Research and confirm test/client information, entering orders into lab technology systems or directories.
• Complete data entry requirements, including patient registration, test order entry, and management of standing orders.
• Enter billing information and collect payments, ensuring the security of assets and credit card information.
• Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
• Perform departmental-related clerical duties, such as data entry, inventory management, and answering phones.
• Read, understand, and comply with departmental policies, protocols, and procedures.
• Verify patient demographic information and initials, ensuring the accuracy of labels and patient signatures.
• Compile and submit monthly statistics and data.
• Maintain phlebotomy logs in a timely manner.
• Complete training courses and stay updated with the latest phlebotomy techniques.
• Travel to Territory Manager meetings if necessary.
• Participate in special projects and teams.
• Stay informed about company communications and assist with the distribution of technical information.
• Perform Point of Care (POC) testing as needed and complete training/competency evaluations.
• Assist with the transition process for new employees, providing onboarding services and mentoring.
• Communicate professionally with clients to resolve or refer issues, documenting problems and reporting critical issues.
• Ensure staff follows safety precautions and reports any maintenance issues.
• Implement and distribute technical information to the workgroup according to Quest Diagnostics guidelines.
• Assist with periodic inventory counts and schedule preparation.
• Work collaboratively with supervisors and group leaders to assist with office setup and transition processes.

Requirements

• Five years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible availability based on staffing needs, including weekends, holidays, on-call, and overtime.
• Reliable transportation, valid driver's license, and clean driving record.
• Physical abilities to lift light to moderately heavy objects, sit or stand for long periods, and perform repetitive tasks.

Qualifications

• High school diploma or equivalent.
• Phlebotomy certification (preferred).
• Medical training or experience in a Patient Service Center (PSC)/In-Office (IOP) environment (preferred).
• Customer service experience in a retail or service environment (preferred).

Skills

• Quality work in a fast-paced environment.
• Independent work with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Superior customer focus.
• Effective communication and decision-making.
• Handling multiple priorities in a high-volume setting.

Benefits

We offer a comprehensive benefits package designed to support your health and well-being. This includes:

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours.
• Best-in-class well-being programs.
• An annual, no-cost health assessment program.
• A healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• 6 holidays plus 1 "MyDay" off.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities and much more!