Phlebotomist II Territory

About the Role

Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Work independently with a consistently low error rate and handle more complex collections and patient/client situations.

This position is based in West Seneca, NY, with a schedule of Monday to Friday, 4:45 AM to 6:30 PM.

Pay

Pay range: $21.50 - $23.05 per hour. Salary offers are based on relevant skills, training, experience, education, certifications, and market factors. Successful candidates may be eligible for annual performance bonus compensation.

Benefits

We offer best-in-class benefits and programs to support employees and their families, including:

• Day 1 Medical, supplemental health, dental, and vision for full-time employees working 30+ hours
• Best-in-class well-being programs, including annual no-cost health assessment and Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

• Specimen Collection & Processing
  • Perform specimen collections following established procedures for venipuncture and capillary draws, including difficult draws such as pediatric, geriatric, and hard sticks.
  • Obtain patient identification and signatures to confirm specimen labeling accuracy.
  • Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage.
  • Research test/client information and confirm orders using lab technology systems or directory of services.
• Patient Experience & Customer Service
  • Resolve routine patient and client concerns independently; escalate non-routine issues appropriately.
  • Provide professional, respectful, and efficient service to all patients and clients.
  • Perform accurate data entry for patient registration, test order entry, and billing information.
  • Communicate collection procedures clearly and address patient questions.
  • Maintain a clean, orderly, and welcoming collection environment.
  • Handle multiple priorities in a high-volume setting.
• Site Support and Travel
  • Provide coverage across PSCs and Client Offices within the assigned territory with minimal notice.
  • Ensure daily office activities are completed accurately and on time.
  • Maintain reliable transportation and meet travel expectations, including a valid driver’s license and clean driving record.
• Operations & Compliance
  • Obtain identification and accurately enter billing information; collect payments when required.
  • Follow departmental policies, safety protocols, and compliance standards, including confidentiality of patient information.
  • Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
  • Support routine administrative tasks, including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
  • Complete all training and maintain current phlebotomy skills and knowledge.

Requirements

• Work Experience
  • Two years of phlebotomy experience required.
  • Customer service experience in a retail or service environment preferred.
• Physical and Mental Requirements
  • Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
  • Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
  • Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
  • Extensive use of phone and computer; frequent communication in English with patients and clients.
• Education and Certifications
  • High School diploma or equivalent (required).
  • Phlebotomy certification required in CA, NV, WA, and LA.
  • Professional medical certification (e.g., medical assistant, phlebotomy) strongly desired.
  • Completion of a phlebotomy accredited program, medical assistant, or paramedic training preferred.
• Other Requirements
  • Travel up to 75% within the assigned territory.
  • English language proficiency (required).

Skills

• Strong knowledge of phlebotomy best practices, including complex collections such as pediatric and geriatric draws.
• Ability to work independently with minimal supervision, performing accurate, error-free work in a fast-paced setting.
• Experienced phlebotomy skills, including pediatric and geriatric collections.
• Strong communication skills and adaptability to change.
• Keyboard and data entry experience.