Phlebotomist - Floater

About the role

The Patient Services Representative III‑Floater (PSR III) is the face of the company to patients, drawing quality blood samples, preparing specimens for lab testing, and creating an atmosphere of trust and confidence. The role may be assigned to a doctor’s office, a patient service center, or other locations as business needs dictate, and includes demonstrating leadership behaviors, process‑excellence skills, and sensitivity to confidentiality and accuracy of patient information.

Responsibilities

• Draw blood specimens from patients, including pediatric, geriatric, and capillary collections, and prepare them for laboratory testing.
• Verify patient demographic information and obtain patient signatures post‑venipuncture to ensure correct labeling.
• Maintain required records and documentation accurately and on time.
• Follow established forensic and clinical specimen collection and processing procedures.
• Promote a positive image to patients, clients, employees, and the public.
• Demonstrate leadership behaviors and focus on process‑excellence.
• Work independently with minimal on‑site supervision while handling multiple priorities in a high‑volume setting.
• Provide superior customer service, communicating openly and transparently with peers, supervisors, and patients.
• Travel to multiple locations and cover patient service center or in‑office phlebotomy sites with minimal notice.

Requirements

• High school diploma or equivalent (required).
• Medical training such as medical assistant or paramedic (preferred).
• Phlebotomy certification (preferred).
• Three years of phlebotomy experience, inclusive of pediatric, geriatric, and capillary collections.
• Required to be licensed in California, Nevada, and Washington.
• Minimum two years in a Patient Service Center environment (preferred).
• Excellent phlebotomy skills, including pediatric and geriatric techniques.
• Ability to provide quality, error‑free work in a fast‑paced environment.
• Flexibility to work weekends, holidays, on‑call, and overtime as staffing needs dictate.
• Commitment to company policies, dress code, health & safety, and Everyday Excellence Guiding Principles.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Capability to handle multiple priorities and work in high‑volume settings.
• Superior customer focus and strong communication skills.
• Retail or service‑industry customer service experience (preferred).
• Keyboard and data‑entry experience.

Schedule

Shift: 7:30 am – 5:30 pm Eastern. Must be flexible to work weekends, holidays, on‑call, and overtime as needed.

Benefits

• Healthcare insurance through BlueCross BlueShield of Illinois (eligibility after 60 days of continuous full‑time employment).
• Dental insurance through MetLife (eligibility after 60 days of continuous full‑time employment).
• Vision insurance through VSP (eligibility after 60 days of continuous full‑time employment).
• 401(k) Investment Savings Retirement Plan – eligible after one year of employment.