Phlebotomist - Floater

About the role

The Patient Services Representative III-Floater (PSR III) represents the company to patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. This role demonstrates leadership behaviors, focusing on process excellence, confidentiality, and accuracy of patient information. Successful applicants may be assigned to a doctor's office, a patient service center, or other locations as business needs dictate.

Floaters travel between multiple sites (up to 95% travel) and must be punctual at whichever site they are covering. Mileage between sites can be submitted for reimbursement. A clean driving record and reliable transportation are required.

Responsibilities

• Draw quality blood samples from patients, including pediatric and geriatric collections, while following established practices and procedures.
• Perform verification of patient demographic information and ensure tubes are labeled correctly in the patient’s presence.
• Maintain a safe and professional environment, adhering to all policies and procedures, including dress code and health/safety guidelines.
• Handle forensic and clinical specimen collection and processing with confidence and accuracy.
• Perform daily activities under the direction of the area supervisor, ensuring tasks are completed accurately and on time.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
• Exercise good judgment and make decisions based on established procedures in a high-volume setting.
• Maintain required records and documentation.
• Communicate openly and transparently with peers, supervisors, and patients.

Requirements

• High school diploma or equivalent (required).
• Medical training (e.g., medical assistant or paramedic) preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Minimum of 2 years in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment preferred.
• Keyboard/data entry experience.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Flexibility to work weekends, holidays, on-call, and overtime based on staffing needs.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Capable of handling multiple priorities in a high-volume setting.

Schedule

• Monday through Friday with rotational Saturdays.
• Shifts typically 5:00 AM – 2:00 PM (may vary by location).
• Saturday shifts: 6:00 AM – 12:00 PM.
• Flexible hours required to cover multiple locations with minimal notice.

Benefits

• Healthcare Insurance: Coverage through BlueCross BlueShield of Illinois for eligible employees and dependents. Eligibility begins the 1st of the month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Plan through MetLife for eligible employees and dependents. Eligibility begins the 1st of the month following 60 days of continuous full-time employment.
• Vision Insurance: Coverage through VSP for eligible employees. Eligibility begins the 1st of the month following 60 days of continuous full-time employment.
• 401(k) Plan: Opportunity to invest in the Synectics Inc. Investment Savings Retirement Plan. Employees aged 21 or older may enroll on the first of the month following at least one calendar year of employment.