Phlebotomist - Float

About the role

The Patient Services Representative II (PSR II) represents the face of the company to patients who come in for routine health visits or for insights into life‑defining health decisions. The PSR II draws quality blood samples from patients, prepares those specimens for lab testing, and follows established practices and procedures while creating an atmosphere of trust and confidence.

Responsibilities

• Draw quality blood samples from patients and prepare specimens for lab testing.
• Explain procedures to patients and perform venipuncture in a skillful, safe, and accurate manner.
• Demonstrate leadership behaviors while focusing on process excellence, confidentiality, and accuracy of patient information.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing following established practices.
• Verify patient demographic information/initials and obtain patient signature post‑venipuncture to confirm correct labeling.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.

Requirements

• High school diploma or equivalent (required).
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• 1‑3 years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• 2 years in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment strongly preferred.
• Keyboard/data entry experience.
• Reliable transportation, valid driver license, and clean driving record (if applicable).
• Ability to travel and work flexible hours, including weekends, holidays, on‑call, and overtime, with minimal notice to cover multiple locations.
• Ability to work independently with minimal on‑site supervision.
• Ability to make decisions based on established procedures and exercise good judgment.
• Commitment to all Policies & Procedures, including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.

Skills

• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Superior customer focus; ability to communicate openly and transparently with peers, supervisors, and patients.
• Ability to accelerate and embrace change.
• Knowledge of the business and commitment to process excellence.
• Sensitivity to confidentiality and accuracy of patient information.
• Capable of handling multiple priorities in a high‑volume setting.
• Organizational commitment and promotion of a positive company image.

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full‑time employment; premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full‑time employment.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full‑time employment.
• 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Schedule

Day Shift: Monday through Friday 6 am‑3 pm and Saturday 6 am‑12:30 pm.