Phlebotomist / Donor Collections Technician I

Primary Duties, Responsibilities Or Activities Required By Job

• Provide excellent customer service by acknowledging the donor, treating donors in a respectful manner, and striving to provide each donor with a positive and pleasant experience which would encourage their return.
• Perform all aspects of whole blood collection as required.
• C Conduct donor interviews and evaluate donor suitability based on current Standard Operating Procedures and criteria.
• Obtain and document donor hemoglobin and vital signs (blood pressure, pulse, temperature, weight, and height).
• Maintain confidentiality of all donor information.
• Perform site preparation, phlebotomy, and discontinuation of whole blood procedures; monitor donor progress and respond promptly to adverse reactions; ensure collected product meets standards.
• Perform pre- and post-draw activities including quality control, processing and packing of blood products, cleaning equipment, restocking supplies, proper handling of controlled supplies, and assisting with pre-draw setup and post-draw packing for mobile operations.

Required Minimum Education & Experience

• Education: High School Diploma or General Educational Development (GED).
• Related Experience: Experience interacting with customers or the public in a service-oriented setting.

Preferred Qualifications

• Required Knowledge: Ability to read and interpret medical, technical, regulatory, and quality procedures.
• Skills: Working knowledge of Microsoft Office applications, Outlook, desktop applications, and computer software systems.
• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
• Effective written and oral communication; strong attention to detail and organization; accurate numeric transcription.
• Persuasive and customer service skills; cultural competency to communicate effectively with diverse individuals and groups.

Abilities

• Resolve donor and customer concerns and maintain composure under pressure.
• Work in a team environment or independently; be responsive and available to management as issues arise.
• Use logic and reasoning to evaluate alternatives and solve problems within established policies and procedures.
• Plan and coordinate multiple workflows; monitor donor reactions and qualitative medical information as appropriate to role.

Benefits

Commensurate with experience.

Pay

$25,000 sign on bonus available

Schedule

N/A