Phlebotomist- Donor Center (Paid Training)

Position Summary

Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives.

Compensation

8 weeks paid training
Benefits including medical/dental/vision/7% 401(k) match, generous PTO policy & more!
Shift differentials for evenings/weekends

Skill and Total Rewards Package

• Additional Bilingual (Spanish) increase available after passing certification exam.
• Skill based % increases offered after training.
• Total Rewards Package includes:
• Medical, Dental, and Vision Plans
• Paid Time Off (PTO) and Holidays
• Short- and Long-term disability
• Life insurance
• 7% match dollar for dollar 401(k)
• Voluntary programs
• Discount programs

Responsibilities

• Prepares collection area, performs set up of equipment, including technology systems (may include quality control).
• Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
• Recruits and converts donors for automation.
• Rebooks donors for future donation appointments.
• Understands and performs to all applicable regulatory and compliance requirements.
• Recognizes when the customer is distressed and responds appropriately with tact.
• Creates a safe environment for donors and staff members.
• Treats donors with customer service excellence, presenting a positive image.
• Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate.
• Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
• May be eligible for additional "Skill" based pay (Driving, Language, etc), based on employee qualifications and business need.
• Requires evening, weekend and holiday work hours, and travel to other local collection sites as determined by business need.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Less than 1 year of job-related experience required. 1-3 years relevant people facing experience preferred.
• Knowledge, Skills And Abilities: Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. Basic mathematical aptitude. Ability to apply judgment to written or oral instructions. Ability to organize work to provide productive work flow. Strong attention to detail. Must have good communication skills, including the ability to provide feedback to peers, and flexibility to work independently and with a team. Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. Required tools and technology: Personal Computer (desktop, laptop, tablet), General office equipment (computer, printer, fax, copy machine), Vehicle navigation system, Microsoft Suite (Word, Excel, PowerPoint, Outlook), Screening equipment including: Lancet Sphygmomanometer (BP cuff) Temperature probe Hemoglobin analyzer, Phlebotomy collection equipment including: Blood mixer Trima.
• Licenses and Certifications: Driver's License preferred. SBA - Spanish Bilingual Assistance Certificate preferred.