Indianapolis Donor Center Phlebotomist - Paid Training

Responsibilities

• Prepares collection site and performs set up, including technology systems (may include quality control).
• Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors and serving as liaison to coordinate care with host organization (e.g. high school nurse, drive coordinator).
• Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
• Recruits and converts donors for automation.
• Rebooks donors for future donation appointments.
• Understands and performs to all applicable regulatory and compliance requirements.
• Recognizes when the customer is distressed and responds appropriately with tact.
• Creates a safe environment for donors and staff members.
• Treats donors with customer service excellence, presenting a positive image.
• Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate.
• Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
• Maintains evening, weekend and holiday work hours, and travel to other local collection sites as determined by business need.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of job-related experience required.
• 1-3 years relevant people facing experience preferred.