Phlebotomist (Bilingual)

About the role

The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.

Responsibilities

• Draw quality blood samples from patients and prepare specimens for lab testing following established practices and procedures.
• Have direct contact with patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens skillfully, safely, and accurately.
• Demonstrate Leadership Behaviors focusing on process excellence, sensitivity to confidentiality, and accuracy of patient information.
• May be assigned to a doctor's office, a patient service center, or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
• Verify patient demographic information/initials, including patient signature post‑venipuncture, to confirm tubes were labeled in their presence and that the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.

Requirements

• High school diploma or equivalent.
• Ability to provide quality, error‑free work in a fast‑paced environment.
• Ability to work independently with minimal on‑site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Capable of making decisions based on established procedures and exercising good judgment.
• Able to handle multiple priorities in a high‑volume setting.
• Superior customer focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; knowledge of the business.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred (required in California, Nevada, and Washington).
• Three years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• Minimum 2 years in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment preferred.
• Keyboard/data entry experience.
• Bilingual Spanish/English required.

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full‑time employment; premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full‑time employment.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on