Phlebotomist (Bilingual)

About the role

The Patient Services Representative I (PSR I) represents the face of the company to patients who come in for routine health visits or for insights into life‑defining health decisions. The role involves drawing quality blood samples, preparing specimens for lab testing, and following established practices and procedures while maintaining a safe, professional environment and demonstrating leadership behaviors focused on process excellence, confidentiality, and accuracy.

Responsibilities

• Represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• Draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• Has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• Demonstrates Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Under the direction of the area supervisor, performs daily activities accurately and on time.
• Maintains a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Requirements

• High school diploma or equivalent
• Medical assistant or paramedic training preferred
• Phlebotomy certification preferred (required in California, Nevada, and Washington)
• Minimum of 6 months experience required
• One or more years of phlebotomy experience preferred

Skills

• Ability to provide quality, error‑free work in a fast‑paced environment
• Ability to work independently with minimal on‑site supervision
• Excellent phlebotomy skills including pediatric and geriatric patients
• Customer service experience in a retail or service environment preferred
• Keyboard/data entry experience required
• Bilingual Spanish (required)

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are