Phlebotomist

About the role

The Patient Services Representative I (PSR I) represents the company to patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. This role involves direct patient contact, quality blood sample collection, and specimen preparation for lab testing following established practices and procedures.

The PSR I demonstrates leadership behaviors, focuses on process excellence, and maintains sensitivity to confidentiality and accuracy of patient information. Under the direction of the area supervisor, the PSR I performs daily activities accurately, maintains a safe and professional environment, and handles both forensic and clinical specimen collection and processing.

Responsibilities

• Draw quality blood samples from patients and prepare specimens for lab testing.
• Explain procedures to patients and ensure a comfortable and professional experience.
• Perform forensic and clinical specimen collection and processing duties.
• Maintain required records and documentation accurately and on time.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
• Work independently with minimal on-site supervision in a fast-paced environment.
• Provide excellent phlebotomy services, including pediatric and geriatric care.
• Perform keyboard/data entry tasks efficiently.

Requirements

• High school diploma or equivalent.
• Medical training (e.g., medical assistant or paramedic training) preferred.
• Phlebotomy certification preferred (required in California, Nevada, and Washington).
• Minimum of 6 months of experience; one or more years of phlebotomy experience preferred.
• Ability to provide quality, error-free work in a fast-paced environment.
• Customer service experience in a retail or service environment preferred.
• Strong phlebotomy skills, including pediatric and geriatric care.

Benefits

• Healthcare Insurance: Eligible employees and dependents receive coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and dependents receive coverage through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive coverage through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Employees aged 21 or older may invest in the Synectics Inc. Investment Savings Retirement Plan on the first of the month following at least one calendar year of employment.

Schedule

EST 9:00 AM – 5:30 PM, with possible Saturday shifts.