Phlebotomist

About the role

The Patient Services Representative II (PSR II) is the face of the company to patients, providing a trustworthy and confident environment while drawing quality blood samples and preparing specimens for lab testing. The role involves direct patient interaction, explaining procedures, and ensuring accurate, safe specimen collection. PSR IIs demonstrate leadership behaviors, focus on process excellence, and maintain confidentiality of patient information. Assignments may be at a doctor’s office, a patient service center, or other locations as business needs dictate.

Responsibilities

• Represent the company to patients during health routine visits and critical health decisions.
• Draw blood samples, including pediatric, geriatric, and capillary collections, and prepare specimens for laboratory testing.
• Explain procedures to patients and create an atmosphere of trust and confidence.
• Perform forensic and clinical specimen collection and processing following established practices.
• Verify patient demographic information and obtain patient signatures post‑venipuncture to ensure correct labeling.
• Maintain required records and documentation accurately and on time.
• Maintain a safe and professional environment.
• Promote a positive image of the organization to patients, clients, employees, and the public.
• Adapt to staffing needs, including coverage of multiple locations, weekends, holidays, on‑call, and overtime as required.

Requirements

• Ability to provide quality, error‑free work in a fast‑paced environment.
• Capability to work independently with minimal on‑site supervision.
• Flexibility to work based on staffing needs, including weekends, holidays, on‑call, and overtime.
• Commitment to company policies, dress code, health & safety standards, and Everyday Excellence Guiding Principles.
• Sound judgment and decision‑making based on established procedures.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Willingness to travel and work flexible hours across multiple locations with minimal notice.
• Ability to handle multiple priorities in a high‑volume setting.

Qualifications

• High school diploma or equivalent (required).
• Medical assistant or paramedic training (preferred).
• Phlebotomy certification (preferred; required in California, Nevada, and Washington).
• 1–3 years phlebotomy experience, including pediatric, geriatric, and capillary collections (required).
• 2 years experience in a Patient Service Center environment (preferred).
• Customer service experience in a retail or service setting (highly preferred).
• Keyboard and data‑entry experience.

Skills

• Excellent phlebotomy skills across pediatric, geriatric, and capillary collections.
• Superior customer focus with transparent communication to peers, supervisors, and patients.
• Ability to accelerate and embrace change.
• Strong organizational commitment and positive public representation.
• Effective multitasking in high‑volume environments.

Benefits

• Healthcare insurance (BlueCross BlueShield of Illinois) for employees and dependents; eligibility after 60 days of continuous full‑time employment.
• Dental insurance (MetLife) for employees and dependents; eligibility after 60 days of continuous full‑time employment.
• Vision insurance (VSP) for employees and dependents; eligibility after 60 days of continuous full‑time employment.
• 401(k) Investment Savings Retirement Plan; eligibility to enroll after one calendar year of employment.

Schedule

Monday – Friday, 6:30 AM – 3:30 PM. Flexible hours may be required to cover weekends, holidays, on‑call shifts, and overtime based on staffing needs.