Phlebotomist

About the role

The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.

Successful applicants may be assigned to a doctor's office, a patient service center, or as business needs dictate. Under the direction of the area supervisor, the PSR II performs daily activities accurately and on time, maintains a safe and professional environment, and demonstrates organizational commitment.

Responsibilities

• Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
• Verify patient demographic information, including patient signature post-venipuncture to confirm tubes were labeled in their presence and that the name on the label is correct.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, employees, and the public.
• Handle multiple priorities in a high-volume setting.
• Travel and work flexible hours, including weekends, holidays, on-call, and overtime, to cover multiple locations with minimal notice.

Requirements

• High school diploma or equivalent required.
• 1-3 years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• 2 years in a Patient Service Center environment preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Medical training (e.g., medical assistant or paramedic) preferred.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Ability to work independently with minimal on-site supervision.
• Flexible availability based on staffing needs (weekends, holidays, on-call, overtime).
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Keyboard/data entry experience.
• Customer service experience in a retail or service environment highly preferred.

Skills

• Ability to provide quality, error-free work in a fast-paced environment.
• Strong decision-making based on established procedures and good judgment.
• Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
• Ability to accelerate and embrace change.
• Knowledge of business operations in a healthcare setting.

Schedule

Monday–Friday, 8:00 AM–5:00 PM (with flexibility for weekends, holidays, on-call, and overtime as needed).

Benefits

• Healthcare Insurance: Coverage through BlueCross BlueShield of Illinois for eligible employees and dependents, beginning the 1st of the month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Plan through MetLife for eligible employees and dependents, beginning the 1st of the month following 60 days of continuous full-time employment.
• Vision Insurance: Coverage through VSP for eligible employees, beginning the 1st of the month following 60 days of continuous full-time employment.
• 401(k) Plan: Opportunity to invest in the Synectics Inc. Investment Savings Retirement Plan on the first of the month following at least 1 calendar year of employment.