Phlebotomist

About the role

The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. The PSR II will demonstrate leadership behaviors while focusing on process excellence, sensitivity to confidentiality, and accuracy of patient information.

Successful applicants may be assigned to a doctor's office, a patient service center, or as business needs dictate.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
• Verify patient demographic information, including patient signature post-venipuncture to confirm tubes were labeled in their presence and that the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
• Travel and work flexible hours, including weekends, holidays, on-call, and overtime, to cover multiple locations with minimal notice.

Requirements

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexible availability based on staffing needs (weekends, holidays, on-call, and overtime).
• Commitment to all policies and procedures, including company dress code, employee health and safety, and guiding principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Capable of handling multiple priorities in a high-volume setting.
• Demonstrate superior customer focus, open and transparent communication with peers, supervisors, and patients, and knowledge of our business.

Qualifications

• High school diploma or equivalent (required).
• Medical training (e.g., medical assistant or paramedic training) preferred.
• Phlebotomy certification preferred (required in California, Nevada, and Washington).
• 1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections (required).
• 2 years in a Patient Service Center environment (preferred).
• Customer service experience in a retail or service environment (highly preferred).
• Keyboard/data entry experience.

Schedule

• Monday: 8:00 AM – 12:00 PM
• Every 2nd and 3rd Wednesday: 8:00 AM – 12:00 PM
• Saturday: 8:00 AM – 12:00 PM

Benefits

• Healthcare Insurance: Eligible employees and dependents receive coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and dependents receive a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Synectics offers all employees aged 21 or older the opportunity to invest in the 401(k) Plan on the first of the month following at least one calendar year of employment.