Phlebotomist

About the role

The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information.

Under the direction of the area supervisor, the PSR I performs daily activities accurately and on time, maintains a safe and professional environment, and performs forensic and clinical specimen collection and processing duties following established practices and procedures. The role also involves maintaining required records and documentation, demonstrating organizational commitment, and promoting a positive image to patients, clients, employees, and the public.

Responsibilities

• Draw quality blood samples from patients and prepare specimens for lab testing.
• Explain procedures to patients and ensure a safe, accurate, and professional experience.
• Perform forensic and clinical specimen collection and processing.
• Maintain required records and documentation.
• Promote a positive image of the company to patients, clients, and the public.
• Work independently with minimal on-site supervision.

Requirements

• High school diploma or equivalent (REQUIRED).
• Minimum of 6 months of experience (REQUIRED); one or more years of phlebotomy experience preferred.
• Excellent phlebotomy skills, including pediatric and geriatric experience.
• Phlebotomy certification preferred (REQUIRED in California, Nevada, and Washington).
• Medical training (e.g., medical assistant or paramedic) preferred.
• Customer service experience in a retail or service environment preferred.
• Keyboard/data entry experience required.
• Ability to provide quality, error-free work in a fast-paced environment.

Schedule

CST, Monday–Thursday: 11:00 AM–7:30 PM, off Fridays, every Saturday: 9:00 AM–1:00 PM.

Benefits

• Healthcare Insurance: Eligible employees and dependents receive coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and dependents receive a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Synectics offers all employees aged 21 or older the opportunity to invest in the 401(k) Plan on the first of the month following at least one calendar year of employment.