Phlebotomist

Duties/Responsibilities

• Perform phlebotomy (both venous and capillary) on patients of all ages, including adults, children, and infants, providing accurate and efficient collection while minimizing discomfort.
• Assess patient conditions and identify appropriate sites for blood collection based on patient anatomy and safety protocols.
• Label and prepare specimens accurately for in-house testing and shipment to reference labs, ensuring all samples are properly identified and documented.
• Enter data and accession specimens for reference laboratories, maintaining organized records that comply with privacy regulations.
• Perform approved waived testing as per Clinical Nursing Policies, ensuring compliance with safety and quality standards.
• Report abnormal results to the ordering provider and, when receiving verbal results from reference labs, read back results to confirm accuracy before notifying the provider.
• Maintain proper documentation for laboratory logs, following policy N-180, and ensure filing of reports and reconciliation is completed accurately and timely.
• Ensure that laboratory department beginning and end of day duties comply with SCHC policies and procedures.
• Report any faulty equipment, abnormal results, or tests that were not performed to the appropriate personnel promptly.
• Operate and maintain phlebotomy equipment, ensuring all tools are sterile and functioning properly. Report any equipment malfunctions, supply shortages, or increased usage trends to the appropriate personnel.
• Greet patients warmly, explain procedures clearly, and address any questions or concerns to ensure a positive experience.
• Assist patients with any forms or documentation required during the blood collection process.
• Work collaboratively with other healthcare professionals, including nurses, physicians, and laboratory personnel, to ensure effective patient care and communication.
• Assist in the training of new laboratory personnel and students, sharing knowledge of best practices and protocols in phlebotomy and specimen handling.
• Participate in quality assurance (QA) activities, tracking and recording statistical data related to blood collection and laboratory performance.
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
• Familiar with most commonly used with ICD 10 and CPT codes.

Education and Experience

• A High School Diploma or equivalent is required.
• A Phlebotomist certification or diploma is required.
• BLS is required within three months of hire and maintain in current status.

Physical Requirements

• Ability to stand for long durations while performing and consulting with patients.
• Ability to lift, carry, or move up to 25-50 pounds (e.g., assisting patients, handling equipment, or supplies).
• Must be able to travel to various center locations as required.