Phlebotomist

Key Responsibilities

• Greet patients courteously, explain procedures, and maintain patient dignity.
• Properly identify patients using two identifiers and verify patient identity against requisition or order.
• Follow specific test requirements and wear appropriate PPE.
• Select appropriate site for venipuncture or heel stick, adhere to safety precautions, and use sterile technique.
• Correctly label specimens in the presence of the patient, confirm identity, and handle specimens according to processing requirements.
• Perform specimen processing, including centrifugation, separation, freezing, and adherence to test-specific requirements.
• Register patients (draw stations) or drop-off specimens (main laboratory), verify insurance, update patient accounts, and scan required documentation to patient records.
• Run software programs to check for medical necessity and administer ABNs for non-covered testing.
• Accurately create electronic test orders based on provider requests, verify completeness of lab requisitions, and follow up with providers for missing or unclear information.
• Manage any patient adverse reactions to the phlebotomy process.
• Maintain a clean, neat, and professional appearance.

Physical Requirements

• Stand, walk, bend, and handle equipment for specimen collection.
• Attention to detail and manual dexterity are essential.

Qualifications

• Education: High school diploma or equivalent required. Successful completion of a formal program in phlebotomy is preferred.
• Experience: Previous experience as a phlebotomist in a hospital or draw station is preferred.
• Licensure: Licensure is not required by NYS. Certification as a phlebotomist is preferred but not required.

Soft Skills

• Attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Compassion and professionalism in patient interactions.
• Adaptability to changing situations.
• Customer service orientation.