Phlebotomist / Administrative Assistant (Tribeca)

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for everyone involved—from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years. In February 2023, One Medical joined Amazon to deliver exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes.

About the Role

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist), you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey through venipuncture and other clinical support services. You will be an ambassador for patients, mastering human connection and demonstrating a strong drive for service. You’ll remove barriers to care, ensuring a truly exceptional in-office patient experience while maintaining the look and feel of the office lobby to align with the One Medical brand.

You will be the first point of contact for patients and provide support as requested by the Practice Coordinator, Operations Manager, or providers. A strong team player, you’ll use innovative problem-solving skills to tackle various tasks and challenges, combining excellent specimen collection technique with tactful interpersonal skills during every interaction.

Responsibilities

• Use impeccable C-I-CARE (a framework for effective communication) in all patient interactions, both clinical and administrative, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and assisting with outreach as necessary.
• Provide best-in-class venipuncture services for a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, and vitals.
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
• Care for members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Handle all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in problem-solving, and supporting in-office providers with ad hoc asks.
• Perform opening and closing duties, daily office upkeep, restocking supplies, and maintaining the organization of patient and employee-facing spaces.
• Master our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams is a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Pay

The range for this role is $24 to $26 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.

Schedule

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place between 7:30 AM and 7:00 PM, based in person at the Tribeca office in New York, NY.

Benefits

• Taking care of you today:
  • Paid sabbatical for every five years of service.
  • Free One Medical memberships for yourself, your friends, and family.
  • Employee Assistance Program—free confidential services for stress, anxiety, financial planning, and legal issues.
  • Competitive medical, dental, and vision plans.
  • Pre-tax commuter benefits.
  • PTO cash outs—option to cash out up to 40 accrued hours per year.
• Protecting your future for you and your family:
  • 401K match.
  • Credit towards emergency childcare.
  • Company-paid maternity and paternity leave.
  • Paid Life Insurance—One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance—One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
• Additional benefits for practicing clinicians:
  • Malpractice Insurance—100% covered.
  • UpToDate Subscription—an evidence-based clinical research tool.
  • Continuing Medical Education (CME)—annual stipend.
  • Rounds—providers end patient care one hour early each week to participate in shared learning.
  • Discounted rate to attend One Medical’s Annual REAL primary care conference.