Pharmacy Technician Trainee - North High Giant Eagle

Job Responsibilities

• Welcome patients and acknowledge them with compassion and a smile.
• Model excellent patient care by respecting, engaging, and enthusiastically meeting or exceeding all patient needs.
• Process orders in person and by phone, direct patients to products and merchandise, and refer appropriate questions to the pharmacist.
• Maintain a neat and clean work environment to ensure compliance with company and government requirements.
• Aid team members with tasks to ensure departmental efficiency.
• Use the pharmacy computer to complete actions necessary for maximizing efficiency and providing optimal patient care, including searching for patients and profiles, determining dates of fill and pick-up, quoting cash prices, checking on-hand counts, and entering invoices.
• Aid in improving outcomes through knowledge of service and business metrics.
• Participate in executing company initiatives and programs.
• Complete required training program and accompanying exams.
• Follow all company, state, and federal policies, laws, and regulations, including HIPAA and Pseudoephedrine sales.
• Finalize sales using cash register according to established procedures, including point of sale policies.
• Transcribe prescription data accurately to generate custom labels for customers.
• Maintain proper inventory levels by ordering, receiving, stocking, and rotating drugs and other supplies according to company policy and procedure.
• Answer telephones politely and in a timely manner, ensuring accurate information is exchanged and the customer is satisfied.
• Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner.
• File written prescriptions daily.

About the Role

At Giant Eagle, we believe in nourishing life's moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Our Team Members show compassion, care, and respect to each other and in our communities, setting us apart. Here, you'll find a place to win, grow, and be better together.