Pharmacy Technician Specialty

Responsibilities

• Assess individual patient needs and match them with UnityPoint at Home services; coordinate with the home care team as needed.
• Process incoming prescription orders, verify benefits, and obtain authorization for specialty medications.
• Run test claims through pharmacy software to determine insurance options; communicate with patients, caregivers, and healthcare team.
• Specialize in specialty pharmacy services while maintaining basic knowledge of all service lines.
• Initiate and coordinate prior authorization requests; follow up with third-party payers.
• Collect insurance information, run test claims, and obtain medical records for prior authorizations.
• Re-verify eligibility and benefits at the start of a new benefit year.
• Provide customer service and coordinate medication delivery via calls, email, and messaging.
• Use pharmacy dispensing software and electronic health records to manage patient information.
• Maintain positive relationships with providers and referral sources.
• Ensure excellent customer service and uphold UPAH's high-quality standards.
• Perform patient follow-up calls as directed.
• Participate in on-call duties, including weekends and holidays.
• Refer clinical questions to appropriate staff; perform other duties as needed.
• Maintain regular attendance and adhere to company mission, vision, and values.
• Comply with OSHA, accreditation standards, risk management guidelines, and personnel policies.
• Complete communication tasks promptly and professionally; stay informed about UnityPoint at Home programs and initiatives.

Qualifications

• Education: High school diploma or equivalent
• Experience: One year of medical experience; preferably in community home health or pharmacy
• Licenses/Certifications: Nationally certified pharmacy technician registered with the Iowa Board of Pharmacy as a Certified Pharmacy Technician (or registered as technician trainee if not yet certified)
• Knowledge/Skills/Abilities: Strong interpersonal skills, strong problem-solving skills with previous customer service experience, basic knowledge of computer applications (i.e. Word, Excel) and operations