Pharmacy Technician Services Associate

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them.

About the role

We’re hiring a Pharmacy Technician Services Associate to support our client’s customers as the first point of contact. You will answer questions concerning their accounts, help customers with account issues, and provide exceptional customer service. Your assistance will make a positive difference in the organization you support by providing successful administration, resolving inquiries, and delivering a positive customer experience while meeting performance goals.

Responsibilities

• Provides first call resolution for state eligibility programs via telephone (e.g., Medicaid, SNAP).
• Enter client data into system.
• Assist clients with understanding their rights and responsibilities related to appeals.
• Verify eligibility and summarize case activity.
• Work daily from assigned queues and incoming documents.
• Assist the pharmacy in general pharmacy operations as a program support resource in a patient and healthcare provider-facing role.
• Retrieve prescriptions coming from various sources for review and completeness of required information.
• Handle prescription prior authorization requests.
• Provide tier 1 and tier 2 support and work closely with the escalation team and agents on the floor to understand healthcare provider and patient concerns for problem orders, helping clarify concerns on a priority basis to ship orders on time.
• Respond to telephone inquiries and complaints using standard scripts and procedures.
• Gather information from the caller to properly resolve the situation.
• Communicate appropriate options for resolutions.
• Investigate and resolve complaints.
• Refer non-routine inquiries and complaints to senior-level Call Center Representatives.
• Complete all corrective actions requiring second-party review.

Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent of education required.
• Must be able to submit to pre-employment screening and drug testing.
• Must have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Must be a Certified Pharmacy Technician.
• Prior clerical/customer service work experience.
• Pharmacy Technician experience.
• Comfortable working within established processes and procedures.

Preferred Qualifications

• Strong customer service, communication, and problem-solving skills.
• Experience handling escalated customer concerns and complex issues.
• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.
• Computer system experience with data entry and database documentation knowledge.

Benefits

• Medical, dental, and vision benefits from day one for eligible roles.
• PerkSpot – Employee discount program.
• Paid time off and holidays.
• Paid training.
• Equipment provided.
• Career growth and advancement opportunities.
• Supportive and inclusive work environment.

Pay

$20.00 per hour (bi-weekly pay).

Schedule

Full time: Monday – Friday, 9:00 AM – 5:00 PM (PST). No weekend work.

We are currently not hiring in the following geographies: AK, CA, HI, MA, IL, MT, NY, Puerto Rico, and metro areas including Minneapolis (MN), Chicago (IL), New York City (NY), Portland (OR), Montgomery County (MD), Seattle (WA), and Washington, DC.